Job
Description
The Unified Operator Experience team is responsible for building a case-based application so service operators can safely and directly provision production changes that remediate customer or service issues. This application standardizes a secure, auditable and intuitive agentic user experience, allowing all Salesforce properties to increase transparency and operational efficiency. Operators will be able to perform Day 2 operations in a safe way maintaining high availability with proper guardrails. We are a highly collaborative and innovative group focused on delivering robust, performant, and scalable solutions using technologies like Java, SQL, JavaScript, Apex and Platform Development. Role Overview: As an Engineering Manager at Salesforce, you will lead a team of talented software engineers in the design, development, and delivery of high-quality, scalable, and reliable software. You will be responsible for the technical direction, execution, and overall health of your team. This role requires a strong technical background, excellent leadership skills, and a passion for building and mentoring high-performing engineering teams. You will collaborate closely with Product Managers, Architects, and other engineering leaders to define and deliver on our product roadmap. Responsibilities: Team Leadership and Management: Recruit, hire, onboard, and retain top engineering talent. Provide technical guidance, mentorship, and coaching to your team members. Foster a collaborative, inclusive, and high-performance team culture. Conduct regular 1:1s, performance reviews, and provide constructive feedback. Identify and address team needs, including training, tools, and process improvements. Effectively delegate tasks and responsibilities, ensuring balanced workloads. Technical Ownership and Execution: Own the technical vision and direction for your teams projects. Participate in architectural discussions and contribute to technical decision-making. Ensure the team adheres to engineering best practices, coding standards, and security guidelines. Drive the delivery of high-quality software on time and within budget. Proactively identify and mitigate technical risks and challenges. Lead and participate in code reviews. Collaboration and Communication: Collaborate effectively with Product Managers to define product requirements and priorities. Work closely with Architects to ensure alignment on technical strategy and design. Communicate effectively with stakeholders on project status, risks, and dependencies. Partner with other engineering teams to ensure seamless integration and delivery. Participate in cross-functional initiatives and contribute to the overall engineering organization. Process Improvement: Continuously evaluate and improve the teams development processes and workflows. Drive adoption of new technologies and methodologies to enhance efficiency and quality. Champion a culture of continuous learning and improvement within the team. Analyze and address production issues and participate in on-call rotations as needed. Required Skills/Experience: Bachelors degree in Computer Science or a related technical field, or equivalent practical experience. 5+ years of experience in software development. 2+ years of experience leading and managing a team of software engineers. Strong technical proficiency in Java, Python, JavaScript, Apex, SQL. Proven ability to recruit, hire, and develop high-performing engineering talent. Excellent communication, collaboration, and interpersonal skills. Strong problem-solving and analytical abilities. Experience with Agile development methodologies. A passion for building scalable, reliable, and high-quality software. Desired Skills/Experience: Experience working in a SaaS environment. Experience with Apex and Salesforce platform development. Familiar with full stack or backend development Experience with test-driven development (TDD) and continuous integration/continuous delivery (CI/CD).
