Engineer – Tech Support

Job Responsibilities

• Troubleshoot technical issues reported by customers and provide effective resolutions.
• Respond to support tickets, calls, or emails, guiding customers through solutions.
• Maintain detailed records of issues, resolutions, and system changes for future reference.
• Monitor and maintain system health, performing routine maintenance to prevent issues.
• Collaborate with other internal functions to escalate complex issues or implement system upgrades.
• Use ticketing systems to track and manage support requests efficiently.
• Work in rotational shifts, including weekends and holidays, to ensure round-the-clock support.
  

Qualifications And General Skills

• Educational Level: BCA, B.Tech or equivalent
• Basic technical skills, including computer hardware and software knowledge, databases, and scripting
• Strong analytical and problem-solving abilities
• Good verbal and written communication skills
• Ability to work effectively with cross-functional teams
• Willingness to work rotational shifts (including weekends and holidays)