Engineer / Sr. Engineer, Service

Education Qualifications: B.Com and M.Com / MBA / CA(Inter) / ICWA (Inter)

No. of Vacancies: 3
Location: Kochi
Work Experience: 3 ~ 6 years

• Service operation function, meeting KPI Norms, Customer Satisfaction, control measures.
• Troubleshooting, Repair & Servicing of Imaging Products(Digital Cameras, ML, DSLR & LENSES) in Company’s own Service Centre.
• Achieving productivity by Quick Resolution of customer problem by repairing each category wisely and asap to achieve the Targets
• Handling customer queries/escalation over telephone/personally
• Controlling of TAT and other service parameters
• Controlling of part consumption by precise troubleshooting & identification of faults
• Identifying/Controlling repeat cases & making appropriate action plan to avoid the same
• Responsible for Quality Control of Repaired products
• Build & maintain positive customer relationship

• Troubleshooting
• Customer Service &Technical Support
• Problem solving ability
• Good communication skills.

The personal data collected via the applications received will be used by Nikon India Ltd. To assess your suitability to assume the job duties of the position for which you have applied and to determine preliminary remuneration and benefits package to be discussed with you subject to selection for the position. It is our policy to retain the data of unsuccessful applicants for future recruitment purposes for a period of six months. When there are vacancies in our branches across India during that time, we may transfer your application to them for consideration of employments. Job applicants must ensure that all the information provided to us is accurate, complete and up to date. Data provided which is inaccurate, incomplete or out of the date may influence the processing and outcome of an application.

Address:
Nikon India Pvt. Ltd Plot No.71, Sector 32, Institutional Area, Gurgaon 122001, Haryana, India Email: nind.hr@nikon.com