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GreyOrange
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Engineer - Software Support

Engineer - Software Support

1 - 2 years

|

4 - 5 Lacs

gurgaon haryana india

Posted:13 hours ago| Platform: Foundit logo

Apply

Skills Required

technical support linux/unix

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle and resolve technical issues escalated from L2 support efficiently.
Ensure timely and effective action based on ticket priority and severity.
Maximize issue resolution without involving L4/R&D wherever possible.
Adhere to SLAs for all reported issues.
Follow ticketing SOPs and generate tickets with complete technical details for R&D.
Follow internal escalation matrices based on severity and resolution timelines.
Maintain accurate documentation for site-specific technical details and new product lines/features.
Support CSMs in developing a technically competent support team.
Create and monitor software and hardware component-wise reliability metrics for installations.
Develop frameworks to predict potential failures and implement preventive measures.

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Robotics / Automation

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