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Engineer L1 Avaya voice

Engineer L1 Avaya voice

Black Box

2 - 6 years

0 Lacs

hyderabad telangana

Posted:1 day ago| Platform: Shine logo

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Skills Required

break fix production support ticket analysis ticket management nonfunctional review preproduction verification application patches liaise with avaya team service maintenance certificate renewal

Work Mode

On-site

Job Type

Full Time

Job Description

As a Ticket Analyst and Manager, your primary responsibility will be to handle ticket analysis and ticket management efficiently. You will be required to address break fix issues related to configurations and conduct non-functional reviews. Additionally, pre-production verification and production support will be part of your daily tasks. You will also play a key role in applying application patches and coordinating with the Avaya team. Service maintenance activities such as reboots and certificate renewals will be carried out in collaboration with the platform team. Your attention to detail and proactive approach will be crucial in ensuring the smooth operation of the systems and applications under your purview.,

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Engineer L1 Avaya voice