1.0 - 4.0 years

1 - 4 Lacs

remote, india

On-site

What are we looking for We are seeking a Service Desk Analyst who is eager to take responsibility for the day-to-day operations of managing incidents and service request tickets. The ideal candidate will be customer-focused, possess strong diagnostic abilities, and excel at prioritizing tasks and communicating effectively. You should be proactive in learning and developing expertise in service desk management within our specialized fields. Key Responsibilities: Support the Service Delivery Manager by taking responsibility for the day-to-day operations of managing incidents and service request tickets. Handle tickets raised by external customers, as well as tickets raised by internal employee...

Posted 1 month ago

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SOC Analyst Kroll

3.0 - 8.0 years

5 - 9 Lacs

bengaluru, karnataka, india

On-site

Role Overview As a SOC Analyst supporting one of our client engagements, you will be responsible for monitoring, analysing, and resolving security-related tickets as part of a dedicated 16x5 Security Operations Centre. This role is critical to ensuring timely triage and resolution of incidents, maintaining compliance with our client s security standards, and supporting continuous improvement of detection and response capabilities. Key Responsibilities Ticket Analysis & Resolution: Review, investigate, and resolve security tickets raised through our client s monitoring systems and service desk workflows. Alert Triage: Priorities and categories alerts based on severity, impact, and relevance t...

Posted 3 months ago

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Engineer L1 Avaya voice Black Box

1.0 - 5.0 years

3 - 5 Lacs

hyderabad, telangana, india

On-site

Ticket Analysis and Ticket Management Break fix (Configuration related). Non-Functional Review Pre-Production verification Production Support Application patches Liaise with Avaya Team Service maintenance (reboots) In co-ordination with the platform team

Posted 3 months ago

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Engineer L1 Avaya voice Black Box

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Ticket Analyst and Manager, your primary responsibility will be to handle ticket analysis and ticket management efficiently. You will be required to address break fix issues related to configurations and conduct non-functional reviews. Additionally, pre-production verification and production support will be part of your daily tasks. You will also play a key role in applying application patches and coordinating with the Avaya team. Service maintenance activities such as reboots and certificate renewals will be carried out in collaboration with the platform team. Your attention to detail and proactive approach will be crucial in ensuring the smooth operation of the systems and application...

Posted 4 months ago

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Microsoft Engineer NTT DATA

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Cloud Managed Services Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients, ensuring the operational continuity of their Cloud infrastructure. Your role involves proactively monitoring, investigating, and resolving cloud-based incidents, service requests, and alerts to maintain client satisfaction within service level agreements. Your primary objective will be to review client requests or tickets, applying your technical expertise to resolve them efficiently. You will provide second-line support for incidents and requests of medium complexity, focusing on the smooth operation and optimization of clients" cloud infrastructure and services. Additi...

Posted 4 months ago

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