To administer the Online Gaming platform and monitor and report as part of a shift-based operations team on a 24x7 basis, ensuring optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties. Deliver on KPI s set internally as well as adhere to SLAs and OLAs with regards to service delivery to our customers (both external and internal).
Reporting to the NOC Manager and Shift manager, the NOC engineer role is a demanding but rewarding role that requires a broad range of skills. We re seeking a self-motivated candidate with the ability to continually improve and learn.

What Youll Do

3-5 years experience in a technical support / operational role
All-round, with broad scope technology knowledge, both windows and Linux.
Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.
A working knowledge of monitoring tools, both event management and metrics. For example - Grafana, Datadog.
Good problem-solving method and approach
Evidence of accountability and ownership when managing incidents.
Ability to analyse logs and troubleshoot issues.
Excellent attention to detail and organisational skills
Docker/Kubernetes experience
Virtualisation - Open Stack, VMWare
Cloud Platform experience - Google GK, Amazon EKS
Experience with code repositories GitHub/GitLab
Experience with CI/CD pipelines
Experience with relational and non-relational databases. For example MSSQL/MongoDB
Experience with DNS/HTTPS certificates.
Experience with orchestration tools Ansible and Ansible Tower.
Experience with event workflow ticketing systems, for example Freshdesk / Jira

What Were Looking For

Bachelor s Degree in Computer Science, Engineering or related field, or its equivalent
Produce high-quality artwork that meets project briefs, exploring creative concepts and offering multiple executions.
24x7 proactive monitoring and support of the live and staging infrastructure
Investigate and react to any live issues that occur.
Prepare and execute periodic releases both infrastructure and software.
Act as an escalation point for issues flagged through customer channels.
Partake in the design and improvement of processes and activities related to the role.
Handle service requests, incident problems and change requests in line with ITIL v4 best practice.

Why Aristocrat

EEO M/F/D/V

World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities

Our Values

All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations None

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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Engineer II