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Engineer - Field Services

Engineer - Field Services

Wabtec

5 - 10 years

5 - 9 Lacs

coimbatore

Posted:16 hours ago| Platform:

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Skills Required

circuit field service rolling stock electricals technical support repair maintenance engineering preventive maintenance electrical engineering service engineering electrical maintenance installation after sales service ups warranty troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key missions of the position:

Field Technical Support Engineer nominated to ICF Technical command centre is accountable to handle technical support requests (Phone, email, verbal requests) by sharing necessary information and advising actions to be taken with clarity and precision with minimal time and within overall objective to reduce online detention of trains and Customer excellence.
He/she reports to the Regional Manager Services (IR) and Executes the work with the direct support of the Field Service team at User Railway and Cross functional team at Hosur if necessary
He/she works within the guidelines, policies and mission of the organization and will be responsible for his/her roles and responsibilities as assigned.

Main responsibilities:

Analyse support request and work in collaboration with other train systems (propulsion, TCMS etx) support team at command centre
Log/record the support requests with details of information shared and actions advised
Follow up on the actions advised and status of the issue
Providing status update to the key stakeholders at Command Centre and Wabtec management
Initiating, recording, managing and resolving issues and escalating when needed to the Senior Management, as requested.
Participate in customer meetings
Improve Customer response time
Maintaining and updating technical documents required to support requests
Ensure feedback of field experience at all stages to improve reliability of the products
Challenge Customer's claim and establish authenticity of customer warranty claim
Responsible of EHS (Environment, Health and Safety) organization & deployment
Participate actively in QRQC (Quick Response Quality Control) process & Failure Reporting Analysis & Corrective Action System (FRACAS)
Periodic reporting of the open points of Customer and follow ups till the action is closed.

Education/Training

Should have good academic background in mechanical or electrical/electronics. Qualification should be Degree in Engineering.

Professional Experience

Should have a minimum experience of 5 years of working as Service engineer
Excellent collaboration, Promote team work, commitment, cooperation and delegation.
Ability to lead problem-solving and make timely decisions based on facts, circumstances, and needs.
Lead by example, manage and resolve conflict
IT literate and fully conversant with all Microsoft Office applications

Key Competences

Should have very good communication skills in English and Hindi/Regional language
Strong analytical skills, Flexible attitude to work in a changing environment, Presentation skills,
Should have excellent technical understanding of electrical and pneumatic products/ circuits. Relevant rolling stock experience is preferable
Work constructively under pressure in a complex and dynamic environment

Travel

Ready to travel 10% of the time

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