Engineer 1

Position:

Designation:

Experience:

Job Location:

Languages Known

Qualification:

Job Responsibilities:

• Deliver high quality customer support via phone, email ,chat and social media
• Assist customers in resolving technical issues
• Deliver First Call Resolution (FCR) by resolving customer issues during the first contact
• Maintain high customer satisfaction rate
• Assist customers with RMA activities.
• Hindi speaking is Must.

DESIRED PROFILE:

• Excellent communication skills in Hindi (mandatory) and English.
• Should have basic knowledge on Operating System (Windows & Mac)
• Should have basic knowledge on Mobile & Tablet Storage
• Basic knowledge on Wireless Networking and Troubleshooting Network related issues
• Exceptional Probing Skills Good Comprehension, Listening and Communication skills