Endpoint Operation Technician

ROLE SUMMARY

We are seeking an Endpoint Operations Technician. The candidate will be responsible for supporting our Azure AVD and SCCM environment. A strong technical background and strong process focus on managing the end point systems and associated technologies listed below will be key for success in this role.

ROLE RESPONSIBILITIES

• Deliver technology and products within the roadmap on schedule and with the highest quality.
• Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.
• Provide last tier support for operations and support teams, develop root cause analysis and preventative analysis.
• Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team.
• Facilitate support for anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management.
• Partner with the Engineering teams to develop solutions.
• Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, and monitor VM performance.
• Develop automated solutions for deploying software packages, application patches/updates and workstation images.
• Engineer and support multiple Windows desktop images.
• Manage the entire lifecycle of our global standard desktop and laptop models.
• Maintain desktop images and modify SCCM task sequences as needed.
• Monitor and address alerts from desktops using CyberArk.
• Manage and support PXE environment 1E products.
• Provide level 3 support for escalated end user issues.
• Manage Microsoft and 3rd party patch deployments.
• Package, test, and deploy new applications, as needed.
• Collaborate with the team within objectives for the End User Computing environment.
• Maintain and expand existing Knowledge Base.
• Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services.

TECHNICAL QUALIFICATIONS

• Possess desktop support experience in an enterprise environment.
• Proven experience with Windows 7/10, Active Directory Structure, and Managing Group Policies.
• Experience developing and testing software packages using Install shield, or equivalent.
• Skills managing a CDI environment (Azure Virtual Desktop preferred).
• Expert level experience within SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation.
• Expert level experience within End Point Protection Engineering.
• Experience managing desktop environment using Microsoft Intune.
• 5 years experience with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM.
• Expert level proficiency in patch management including bios and firmware updates, service pack upgrades, and application-based updates.
• Basic Database Administration experience, particularly in SQL Server.

GENERAL QUALIFICATIONS

• Proficient communication skills, both written and verbal.
• Possess sound organization skills.
• Candidate is motivated to learn and grow professionally.
• 5 years’ experience as a system engineer.

EDUCATION REQUIREMENTS

• Bachelor’s degree from an accredited college or university.