Employee Engagement Manager

Position Title:

1. Role Purpose

The HR Manager – Engagement is responsible for designing, executing, and monitoring the annual engagement calendar across all Barbeque Nation outlets. This role ensures consistent employee experience, builds a culture of recognition and belonging, and drives initiatives that enhance retention, motivation, and performance across the organisation.

2. Key Responsibilities

A. Engagement Calendar & Implementation

• Develop a yearly engagement calendar covering festivals, R&R programs, theme days, brand initiatives, welfare activities, and awareness campaigns.
• Execute engagement activities seamlessly across all stores, ensuring high participation and uniform implementation.
• Standardize engagement formats, communication templates and SOPs.

C. Monitoring, Tracking & Reporting

• Track activity completion through photographs, reports, and participation data.
• Maintain and publish weekly, monthly, and quarterly dashboards displaying engagement scores, feedback, compliance, and improvement areas.
• Identify low-engagement stores and drive corrective actions.

D. Design & Creative Planning

• Conceptualize creative, high-impact engagement ideas that suit restaurant operations.
• Develop posters, banners, and digital communication using Canva or similar tools.
• Ensure communication is brand-aligned and easy for outlet teams to execute.

E. Process, Culture & Employee Experience

• Drive initiatives that enhance employee morale, teamwork and workplace positivity.
• Implement R&R programs like Employee of the Month, Spot Awards and Hero Stories.
• Conduct post-event feedback and measure engagement effectiveness.

F. Documentation & Compliance

• Maintain documentation of all engagement activities, approvals and budgets.
• Ensure activities align with company HR policies and statutory guidelines.
• Build SOPs, templates and communication materials for store teams.

3. Required Skills & Competencies

• Proficiency in MS Office—especially PowerPoint and Excel dashboards.
• Strong creative skills with practical experience in Canva.
• Excellent communication and event management skills.
• High follow-up discipline and stakeholder handling ability.
• Ability to manage multiple activities with strong time management.
• High energy, people-oriented and solution-driven mindset.

4. Qualifications & Experience

• 5–8 years of experience in employee engagement or HR operations (hospitality/retail preferred).
• Proven experience managing multi-location engagement programs.

5. Additional Responsibilities

• Identify and train Engagement Champions in stores.
• Manage and optimize engagement budgets.
• Support cultural and well-being initiatives.

Conduct quarterly engagement audits and share insights.