Email and Chat - semi voice

As an Email and Chat - semi voice representative, your role involves handling customer inquiries and requests through email and chat channels, with occasional interaction over the phone. This blended approach requires utilizing both written and verbal communication methods effectively. Your primary responsibilities will include responding to customer inquiries and requests through email and live chat interfaces. While most of your communication will be written, you may also be required to handle voice calls for escalated issues or specific tasks. In this customer service role, your focus will be on providing support and assistance to customers. Your key duties will involve responding to customer inquiries, resolving issues, and providing information through email and chat support. Additionally, you may need to handle customer interactions over the phone for more complex issues. Documentation is an essential part of this role, as you will be responsible for keeping records of customer interactions and issues. Problem-solving skills are crucial for identifying and escalating issues to the appropriate channels in a timely manner. You are expected to maintain clear and professional communication with customers at all times. This is a full-time position suitable for fresher candidates. Benefits include health insurance and provident fund. The work schedule may involve day shifts or rotational shifts. Performance bonuses and yearly bonuses may be offered based on your achievements. The work location is in person, requiring you to be present at the designated office.,