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Elite HME IJP Chennai

8 - 12 years

0 Lacs

chennai tamil nadu

Posted:1 week ago| Platform: Indeed logo

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Skills Required

data reporting training service drive persuasion

Work Mode

On-site

Job Description

    EliteTamil Nadu
    Posted On
    20 Nov 2025
    End Date
    04 Dec 2025
    Required Experience
    8 - 12 Years

Basic Section

New Job Title

-

No. Of Openings

2

BAND

Band 2

Grade

Level 4

Designation

Associate Manager

Campus/Non Campus

-

Employment Type

-

Requisition Type

New

Employee Category

-

TAT

60

Closing Date

04 Dec 2025

Organisational

Company

Matrimony.Com

Business Unit

MM-Elite

Department

Elite

Sub Department

Service

Country

India

Region

Tamil Nadu

State

Tamil Nadu

City

Chennai

Working Location

Adyar LB Road

Industry

-

Functional Area

-

Role

-

Skills

Skill

Minimum Qualification

No data available

Job Description

JOB DESCRIPTION

Job Code

IJP - Assisted Services

Band : 2

Level: 4

Designation Title

Associate Manager

Reporting to

State Head – Assisted Services

Location

Kolkata

Key Responsibilities

  • Leading a team of 10 – 20 Relationship Managers
  • Handling the escalations of the team
  • Training the new joiners
  • Maintaining the tracker
  • Coordinating with State Head for client servicing standards
  • Work closely with RM’s and maintain good rapport and help them with suitable profiles.
  • Monitor and regularize the performance of Relationship Managers
  • Help the Relationship Managers build a strong rapport with the clients
  • Get in touch with clients every now and then and ensure that their requirements are being addressed and also to learn the changing
mindset of the clients
Deliver quality service to paid members counted amongst the cream of the society, help Relationship Managers to make Success Stories

Skills & Competencies

  • Excellent command over English language, fluency in the regional language, pro-activeness, listening skills, service orientation, Integrity
  • Excellent Supervisory Skills
  • Should be ready to take the Initiative
  • Drive for results
  • Persuasion Skills
  • Excellent Interpersonal Skills
  • Strong Business Acumen
  • Relationship building and management.
  • Being a good listener

Eligibility

  • Graduate
  • Must have completed 18 months of service with the Company
  • Should have at least 5+ years of experience in a customer facing/service and/or Sales role
  • No disciplinary action/ PDP in the last 6 months of service
  • Not less than “C” or “Meets Expectation” performance rating in the recent appraisal cycle

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Elite HME IJP Chennai

Matrimony.com

chennai, tamil nadu