Role Overview The IT Lead for ISAAME is responsible for overseeing all IT operations, strategy, and initiatives within the market unit. This role ensures alignment of IT solutions with business needs, delivering technology-driven value, and maintaining operational excellence. The IT Lead acts as the primary liaison between the corporate IT function and the market unit, driving local adoption of global IT strategies while tailoring solutions to meet market-specific requirements. The position involves managing IT infrastructure, applications, and digital transformation initiatives, fostering collaboration across business and IT teams, and ensuring compliance with enterprise standards and policies. Key Responsibilities IT Strategy and Business Relationship Management Develop and execute the IT strategy for the market unit, ensuring alignment with corporate IT objectives and business goals. Serve as the primary point of contact for IT within the market unit, bridging global IT initiatives with local business needs. Partner with business stakeholders to identify technology opportunities that drive growth, efficiency, and innovation. IT Operations Management Oversee day-to-day IT operations, ensuring reliable delivery of IT services, infrastructure, and applications within the market unit. Manage IT support teams to ensure rapid resolution of incidents, service requests, and escalations. Monitor IT performance metrics and SLAs, implementing corrective actions to maintain high service quality. Ensure the availability, scalability, and security of IT systems to meet market demands. Digital Transformation and Innovation Lead digital transformation initiatives within the market unit, focusing on modernizing legacy systems, adopting cloud technologies, and implementing automation solutions. Drive the adoption of data analytics, BI tools, and other digital solutions to enhance decision-making and operational performance. Collaborate with corporate IT teams to implement and scale enterprise-wide technologies and platforms in the local market. Vendor and Partner Management Manage relationships with local IT vendors, service providers, and technology partners to ensure high-quality service delivery. Negotiate and manage contracts, ensuring alignment with enterprise procurement standards and cost-effectiveness. Evaluate and onboard new technologies or services to meet the specific needs of the market unit. Governance, Risk, and Compliance Ensure compliance with global IT policies, security standards, and regulatory requirements within the market unit. Identify and mitigate IT risks, implementing robust cybersecurity measures to protect market unit assets. Conduct regular audits and assessments to ensure adherence to enterprise IT governance frameworks. Team Leadership and Development Lead and mentor the local IT team, fostering a culture of collaboration, innovation, and accountability. Build capability within the IT team through training, skill development, and exposure to emerging technologies. Establish clear goals, performance metrics, and development plans for the team. Budgeting and Financial Management Develop and manage the IT budget for the market unit, ensuring cost efficiency and alignment with business priorities. Monitor IT expenditures, identifying opportunities for cost optimization and value generation. Required Experience 12-15 years of experience in IT roles, with at least 3-5 years in a leadership position managing IT operations. Experience in managing IT in a geographically dispersed or multi-market environment is preferred. Proven track record in implementing digital transformation projects and aligning IT with business strategies. Educational Qualifications and Certifications Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred). Certifications: TOGAF or Zachman certified ITIL Foundation / Expert Certified Information Systems Security Professional (CISSP) or equivalent (preferred) Cloud Certification (AWS, Azure, or GCP Architect) PMP or Agile certifications (e.g., SAFe, Scrum master) are a plus Required Skills Strong understanding of IT infrastructure, applications, and enterprise systems. Experience in managing IT operations, including network management, server administration, and end-user support. Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud), ERP systems, and data analytics solutions. Familiarity with ITIL processes and service management tools (e.g., ServiceNow, BMC Remedy). Awareness of cybersecurity practices, data privacy regulations, and compliance frameworks. Proven ability to lead cross-functional teams and manage multiple stakeholders in a matrixed environment. Strong collaboration skills to align global IT strategies with local business needs. Excellent communication and interpersonal skills to engage with technical and non-technical stakeholders. Ability to develop and execute IT strategies that drive business outcomes and operational excellence. Strong problem-solving skills to address complex IT challenges and deliver innovative solutions. Commitment to delivering high-quality IT services and exceptional user experiences. Focus on understanding and addressing the specific needs of the local market and end users. Show more Show less