Education Training Administrator

As a Guidewire Education Training Administrator, you will be responsible for processing incoming education requests, providing administrative support for Guidewire Education Services, and handling various ad hoc projects and requests. Your attention to detail and ability to manage multiple demands will be essential in ensuring the smooth operation of training processes. Key Responsibilities: - Process training orders promptly and accurately - Perform user administration tasks in Guidewire's Learning Management System (LMS) - Set up virtual machines as needed - Create new accounts and contacts in the CRM system - Assist in the education invoicing process - Update documentation to reflect process or procedure changes - Respond to training requests from employees, customers, and partners - Validate completion of prerequisite steps before processing new orders - Efficiently troubleshoot basic LMS issues - Escalate issues that may impact customer satisfaction - Generate reports for Guidewire customers, managers, or partners - Provide feedback to improve efficiency and collaboration within the Education Services group - Ensure compliance with service level agreements and maintain data quality - Perform other operational duties as required on a daily basis Qualifications Required: - Strong attention to detail - Flexibility and adaptability to work collaboratively or independently with minimal supervision - Ability to learn new systems and processes quickly - 0-2 years of experience with complex systems and administrative activities - Excellent interpersonal and communication skills - Strong problem-solving and time management skills - Willingness to take on additional tasks for team improvement - Knowledge of Learning Management Systems or Customer Relationship Management systems is a plus - Experience in customer service roles is advantageous - Ability to work flexible hours due to the global nature of the team Guidewire is a leading provider of industry platforms for P&C insurers globally, with a strong focus on customer success and innovation. Headquartered in Foster City, California, Guidewire serves over 350 insurers in 32 countries and is publicly traded on the NYSE. The company's core values of Integrity, Rationality, and Collegiality drive its operations and development of high-quality products. Guidewire's platform combines digital, core, analytics, and AI technologies to deliver efficient solutions for insurers worldwide. With a commitment to customer success and continuous improvement, Guidewire offers unparalleled services and support to its customers. As a Guidewire team member, you will be part of a collaborative and dynamic work environment that values professionalism and innovation. For more information about Guidewire and its products, visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.,