Education Training Administrator

The Guidewire Education Training Administrator role involves working closely with employees, customers, and partners to handle education requests and address inquiries regarding various offerings. Your attention to detail and ability to manage multiple tasks will be crucial in providing administrative support for Guidewire Education Services and handling ad hoc projects. Your responsibilities as a Training Administrator will include processing training orders promptly, managing user administration in Guidewire's Learning Management System (LMS), setting up virtual machines, creating accounts and contacts in the CRM system, supporting the education invoicing process, updating documentation to reflect process changes, responding to training requests, ensuring completion of prerequisite steps before processing orders, troubleshooting basic LMS issues, escalating issues impacting customer satisfaction, generating reports for various stakeholders, providing feedback for process improvement, ensuring service level compliance, and handling other operational duties as needed. The ideal candidate will possess strong attention to detail, adaptability to change, ability to work collaboratively or independently, proficiency in mastering new systems, experience in administrative activities like financial billing, excellent communication skills, problem-solving abilities, time management skills, organizational capabilities, and a willingness to take on additional tasks for team improvement. Knowledge of Learning Management Systems or Customer Relationship Management systems is a plus, along with customer service experience and flexibility for varied work hours due to the global team setup. At Guidewire, we are dedicated to customer success, providing innovative technology solutions for P&C insurers worldwide. Our values of Integrity, Rationality, and Collegiality drive our work culture, emphasizing truthful relationships, evidence-based decision-making, teamwork, and respect for diverse opinions. Join us in our mission to empower insurers and ensure customer satisfaction through technological advancements. Guidewire is a global company headquartered in Foster City, California, with offices in various locations worldwide. Our platform is trusted by over 350 P&C insurers in 32 countries, offering a comprehensive suite of digital, core, analytics, and AI solutions. As a member of the Guidewire team, you will contribute to our legacy of successful projects, continuous innovation, and commitment to customer excellence. Explore more about us at www.guidewire.com and connect with us on Twitter: @Guidewire_PandC.,