Home
Jobs
Companies
Resume
NTT DATA, Inc. logo

EDR Analyst - L1

1.0 - 4.0 years

3 - 6 Lacs

Mumbai

Posted:1 day ago| Platform: Naukri logo

Apply Now

Skills Required

CCNA Network Security Network engineering Data Centre Telephony troubleshooting ITIL processes storage administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type On-site Working

More Jobs at NTT DATA, Inc.

Openings For VOICE Process AR Callers - NTT DATA

Chennai

Experience: Not specified

|

INR 0 - 1 Lacs

Walk-in For Voice Process(AR caller) - Experienced

Chennai

1 - 3 yrs
|

INR 1 - 3 Lacs

Private Equity Senior Analyst: NTT Data: Gurugram

Gurgaon

3 - 5 yrs
|

INR 4 - 8 Lacs

NTT DATA - Hiring Experienced For Anesthesia Coder - Medical Coder

Coimbatore

3 - 8 yrs
|

INR 0 - 3 Lacs

NTT DATA - Hiring Experienced For Radiology coder - Medical Coding

Coimbatore

1 - 4 yrs
|

INR 0 - 3 Lacs

Mock Interview

Boost Confidence & Sharpen Skills

Start Ccna Interview Now
NTT DATA, Inc.
NTT DATA, Inc.
www.nttdata.com

IT Services and IT Consulting

Tokyo Plano +

10001 Employees

1441 Jobs

    Key People

  • Denise S. Kinsley

    CEO

  • Ryuhei Sakamoto

    President and CEO of NTT DATA Corporation

RecommendedJobs for You

EDR Analyst - L1

 NTT DATA, Inc.

Mumbai

NTT DATA, Inc. logo

EDR Analyst - L1

 NTT DATA, Inc.

Mumbai

NTT DATA, Inc. logo

EDR Analyst - L1

 NTT DATA, Inc.

Mumbai

NTT DATA, Inc. logo

EDR Analyst - L1

 NTT DATA, Inc.

Mumbai

NTT DATA, Inc. logo

EDR Analyst - L1

 NTT DATA, Inc.

Mumbai

NTT DATA, Inc. logo

EDR Analyst - L1

 NTT DATA, Inc.

Mumbai

NTT DATA, Inc. logo

EDR Analyst - L1

 NTT DATA, Inc.

Mumbai

NTT DATA, Inc. logo

EDR Analyst - L1

 NTT DATA, Inc.

Mumbai, Maharashtra, India

NTT DATA, Inc. logo

EDR Analyst - L1

 NTT DATA, Inc.

Mumbai Metropolitan Region

NTT DATA, Inc. logo

EDR Analyst - L1

 NTT DATA, Inc.

Mumbai Metropolitan Region

NTT DATA, Inc. logo