eCommerce Operations_SFCC / SFCC Site Merchandiser

Role:

External Title:

Internal Title:

Overview:

The DTC Content Specialist will execute site merchandising for PopSockets.com. Ensure site storytelling, product placement, and site features are optimized in alignment with financial goals, category performance and seasonal strategies.

Key Responsibilities:

• Execute site merchandising for PopSockets.com
• Upload and add new items to the SFCC platform and ensure contents are accurately displayed (such as product descriptions, details, and images)
• Refresh product pages weekly to maintain newness on the website
• Create compelling banners and landing pages for product and category launches
• Updating and maintaining product grids, product recommendations, internal search grids and editorial landing pages
• Review and optimize menu navigations and groupings to increase sales and stock rotations.
• QA site daily for issues such as bugs, broken images, harmonized thumbnails and descriptions, load speed, etc.
• Support customer service team with catalogue and image-related issues
• Ensure site storytelling, product placement, and site features are optimized in alignment with financial goals, category performance and seasonal strategies.
• Ensure timing and execution of all product launches on site is done at a high-standard. Partner cross functionally to ensure all deliverables are passed in alignment with go live timing.
• Responsible for reporting out on-site performance as it relates to site refreshes, category/product performance, or new site features and functionality. Present and share findings with the leadership team. Provide recommendations and action items to improve business go forward.
• Collaborate with Creative and Marketing to ensure site storytelling prioritizes key styles, big ideas, and weekly business needs.
• Own internal search optimization. Utilize historical and current search trends to inform Marketing calendar and categorical offering on site.
• Partner with IT, UI/UX, and creative teams to enhance the site's features and functionality.
• Review and approve product highlights for all email content. Ensure cadence aligns with product arrivals and site launches.

What you bring:

• 5+ years online site merchandising and/or ecommerce experience required
• Minimum of 3+ years working with Salesforce Commerce Cloud
• Exceptional strategic thinking and creative problem solving with superior analytical skills
• Ability to create ad hoc reporting and analysis
• Demonstrated ability to work as part of a cross-functional team
• Customer-centric mindset, focused on building a best-in-class digital experience
• Ability to spearhead initiatives and run point on key projects
• Strong communication skills and attention to detail whilst operating in a fast-paced environment
• Must have advanced proficiency with Microsoft Excel and Adobe Analytics, with a capacity to learn new systems swiftly