eCommerce Executive

Primary Duties

• Evaluate and process ticketing requests for price strike-through approvals from account managers, stakeholders, and sellers
• Analyze requests against established SOPs (Standard Operating Procedures) to determine eligibility and compliance
• Identify and flag suspicious or non-compliant requests that deviate from guidelines
• Conduct detailed assessment of pricing structures and discount validations to ensure accuracy
• Maintain high quality standards while processing requests within defined TAT (Turn Around Time)

Communication & Collaboration

• Respond to account managers and stakeholders via Slack and other communication channels with clear, professional updates
• Provide feedback on rejected or flagged requests with appropriate reasoning and documentation
• Escalate complex cases or potential policy violations to senior team members
• Collaborate with cross-functional teams to resolve queries and clarify policy interpretations

Data Management & Reporting

• Maintain accurate records of all assessed requests in tracking systems
• Prepare periodic reports on request trends, approval rates, and flagged cases
• Utilize Excel for data analysis, tracking metrics, and generating insights
• Ensure data accuracy and completeness in all documentation

• 6 months to 2 years of relevant work experience in operations, business analysis, quality assurance, or related fields
• Experience in ecommerce, marketplace operations, or back-end support functions is preferred
• Strong logical reasoning and problem-solving abilities to assess complex scenarios
• Attention to detail with ability to identify anomalies and inconsistencies
• Critical thinking skills to evaluate requests against policy frameworks
• Advanced proficiency in Microsoft Excel (VLOOKUP, SUMIFS, Pivot Tables, conditional formatting, data validation)
• Comfortable working with large datasets and tracking tools
• Ability to learn new software systems and internal tools quickly
• Excellent written and verbal English communication skills
• Ability to articulate decisions clearly and professionally
• Strong interpersonal skills for stakeholder management

About You -

• Thrives in a structured, policy-driven environment
• Has a natural inclination for questioning and validating information
• Can balance speed with accuracy in high-volume operations
• Demonstrates ownership and accountability for their work
• Is comfortable working with global teams across different time zones.