Ecommerce Dispatch Manager

Role Summary
The Manager of Dispatch is responsible for overseeing all daily dispatch and logistics operations, ensuring the timely, accurate, and cost-effective last-mile delivery of e-commerce orders to customers. This role requires strong leadership, excellent organizational skills, and a commitment to process optimization and safety in a high-volume, direct-to-consumer (DTC) fulfillment environment.Key Responsibilities1. Dispatch & Fleet Management:Lead Daily Operations: Supervise the entire dispatch team, ensuring all routes are planned efficiently and high-volume, small-package shipments are prepared for on-time departure.Routing and Scheduling: Develop, implement, and monitor optimized routing strategies to minimize fuel consumption, transit time, and labor costs, with a focus on dense urban delivery areas.Resource Allocation: Manage the allocation of company fleet vehicles, third-party logistics (3PL) providers, and drivers to meet daily demand spikes and operational needs.Documentation: Ensure all dispatch documentation, including manifests, Bills of Lading (BOLs), and compliance paperwork, is accurate and completed correctly.2. Performance & Process Optimization:KPI Tracking: Monitor and report on key performance indicators (KPIs) such as On-Time Delivery (OTD), First-Attempt Delivery Rate, route cost per mile, dispatch accuracy, and fleet utilization.Problem Resolution: Act as the primary point of escalation for all dispatch and delivery issues, including delays, vehicle breakdowns, and route conflicts, implementing quick and effective solutions.Technology Utilization: Maximize the efficiency of dispatch software (TMS, GPS tracking, WMS integration) and recommend process improvements to enhance visibility and integrate with e-commerce fulfillment platforms.3. Safety, Compliance, and Quality Control:Regulatory Compliance: Ensure all dispatch and fleet operations strictly comply with local, state, and federal transportation regulations and safety standards.Quality Assurance: Oversee the final quality check of outgoing shipments to confirm correct packaging, labeling, and quantity before loading.Reverse Logistics: Manage the process for handling customer returns (reverse logistics), ensuring efficient scheduling and processing of returned goods from the last mile.Team Safety: Promote a culture of safety within the dispatch team, ensuring proper training on handling, loading procedures, and safe driving practices.4. Team Leadership and Development:Hire, train, mentor, and evaluate the performance of dispatchers and other logistics staff.Conduct regular team meetings to communicate objectives, analyze performance, and gather operational feedback.Required QualificationsBachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.Minimum of [2]+ years of progressive experience in dispatch, transportation management, or logistics, with a strong preference for experience in E-commerce, Retail, or 3PL Last-Mile operations.Proven experience leading and managing a team.Expert-level knowledge of Transportation Management Systems (TMS) and route optimization software.Strong understanding of industry regulations (e.g., DOT, HOS).Preferred SkillsExperience with Warehouse Management Systems (WMS) and E-commerce Fulfillment Platforms integration.Excellent negotiation skills for working with third-party carriers.Strong analytical skills with the ability to interpret data and drive process change.