Ecommerce Customer Care Executive

As a Customer Care Executive at Fusion CX in Kalyani, you will have the opportunity to work in the booming Ecommerce sector and support customers of a leading E-Commerce company. Fusion CX is a global leader in customer experience transformation and is seeking talented individuals to join the team as Customer Care Executives. This role provides a chance to ensure seamless interactions, deliver high-quality service, and contribute to the success of the company. **Key Responsibilities:** - Assist customers with inquiries, product details, order-related concerns, refunds, and returns. - Handle customer calls with professionalism and empathy, ensuring a high level of service. - Support e-commerce operations by troubleshooting order processing issues and providing solutions. - Use MS Office and Google tools to document customer interactions and maintain accurate records. - Work collaboratively with team members to enhance customer experience and satisfaction. - Apply analytical and logical reasoning to identify problems and propose solutions to vendors and suppliers. **Qualifications Required:** - Minimum Education: Graduate degree in any discipline. - Experience: Freshers and candidates with up to 6 months of relevant experience are welcome to apply for the role. - Communication Skills: Strong verbal and written communication in English and Hindi or Bengali. - Ecommerce Knowledge: Ecommerce experience and knowledge will be an additional advantage. - Technical Skills: Basic proficiency in MS Office, Google Spreadsheets, and documents. - Customer Focus: A strong customer-oriented mindset with problem-solving skills. - Logical Thinking: Ability to analyze customer/vendor concerns and suggest data-driven solutions. - Availability: Willingness to work in flexible shifts in a fast-paced customer support environment. **Why Join Fusion CX ** At Fusion CX, you will find more than just a job - you will be provided with a career path filled with purpose, growth, and long-term opportunities. If you are seeking customer care executive jobs or call center jobs in Kalyani, Fusion CX offers a chance to grow and excel in a dynamic work environment. Join Fusion CX for career advancement opportunities, global brand exposure, a supportive work culture, competitive compensation, and benefits. Apply now to be part of a company that values talent, growth, and success.,