EA TO RM / CRM Manager

As a CRM Manager & Executive Assistant to the Regional Manager, you will be responsible for managing client relationships and providing exceptional after-sales service to ensure client satisfaction. Your primary focus will be on client order management, resolving client queries promptly, and serving as the main point of contact for client complaints. Additionally, you will gather client feedback to continuously improve service quality and implement feedback-driven improvements in processes and services. Key Responsibilities: - Follow up on all client leads after orders are placed. - Provide exceptional after-sales service to ensure client satisfaction. - Address and resolve client queries and issues promptly and effectively. - Serve as a knowledgeable resource for clients regarding company products and services. - Solicit honest feedback from clients to enhance service offerings. - Implement feedback-driven improvements in processes and services to better meet client needs. Qualifications and Skills: - Proven experience in customer relationship management or a related field. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to manage multiple tasks and prioritize effectively. - Proficiency in CRM software and Microsoft Office Suite. - A proactive and client-focused mindset. Key Attributes: - Strong organizational skills. - Ability to work under pressure and handle challenging situations. - High level of professionalism and integrity. - Commitment to providing exceptional client service. If you possess the required qualifications and skills and are interested in this opportunity, please send your resume and cover letter to the provided contact number [9594963328].,