E-Commerce Operations/Marketplace Executive

Job Title: Operations / Marketplace Executive

Company: Capes India – A D2C E-commerce Brand

Location: Goregaon East, Near Oberoi Mall, Mumbai

Type: Full-Time, In-Office

Reporting To: Co-Founder

Role Overview

As an Operations / Marketplace Executive, you will manage the daily operations of our e-commerce business across marketplaces and our website. This includes handling listings, orders, inventory, dispatch coordination, and logistics. You’ll work closely with multiple internal teams to ensure seamless operations and timely delivery.

Key ResponsibilitiesMarketplace Operations

• Manage end-to-end operations on Amazon, Flipkart, and Shopify
• Handle cataloguing, product listing creation, and optimisation
• Monitor and maintain Amazon account health, resolve violations or technical issues
• Upload and manage A+ Content on Amazon
• Plan and coordinate marketplace sale events and promotional campaigns

Order & Inventory Management

• Operate Easyecom for order management, listing configuration, and settings
• Monitor inventory across all platforms and ensure accurate stock levels
• Manage Shopify backend: product updates, pricing, and order status coordination

Dispatch & Logistics

• Coordinate with the in-house dispatch team to ensure on-time order fulfillment
• Liaise with logistics partners (Blue Dart, Delhivery, DHL) for pickups, tracking, and issue resolution
• Track deliveries and manage returns or undelivered orders

Cross-functional Collaboration

• Communicate with the Customer Support team for order and customer issues
• Work with the Performance Marketing team during sale events and new product launches
• Support the Website Head in maintaining sync between Shopify and marketplaces

Requirements

• 1–3 years of experience in e-commerce operations or marketplace management
• Hands-on experience with Amazon, Flipkart, Shopify, and Easyecom
• Strong understanding of cataloguing, listing optimization, and inventory handling
• Experience coordinating with logistics/courier partners
• Proficient in Excel or Google Sheets
• Strong organizational, problem-solving, and communication skills
• Ability to work independently and handle multiple responsibilities

Who You’ll Work With

You’ll collaborate with a tight-knit and fast-moving team, including:

• Co-Founder – for strategy, operations alignment, and reporting
• Dispatch Team – for daily order dispatch and fulfillment
• Website Head – for website coordination and inventory sync
• Performance Marketer – for campaign coordination and promotions
• Customer Support Team – for issue resolution and order escalations

Work Environment

• Location: Capes India Office, Goregaon East, Mumbai (Near Oberoi Mall)
• Work Hours: 9:30 AM to 6:30 PM, Monday to Saturday

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• How many years of experience do you hold in handling E-commerce Operations and Marketplace Management?

• We are currently offering anywhere between 16,000 to 25,000 per month, for the role, are you comfortable with the pay scale mentioned?


• This is a full-time, in-office position based in Goregaon East, near Oberoi Mall, Mumbai. Are you currently based in Mumbai, and would you be comfortable commuting to this location for the role?

Work Location: In person