E-commerce & Operations Executive

Job Overview:

We are looking for a highly organized and proactive E-commerce & Operations Executive to manage and streamline day-to-day online and offline sales operations. The ideal candidate should have hands-on experience with online marketplaces, basic knowledge of order processing and logistics, and the ability to coordinate effectively with warehouse and cross-functional teams.
Key Responsibilities:
E-commerce Management:

• Manage product listings, inventory, pricing, and promotions across marketplaces like Amazon, Flipkart, BlinkIt, JioMart, and company website.
• Monitor daily orders and ensure timely processing and dispatch.
• Coordinate with customer support for returns, cancellations, and escalations.
• Track performance metrics (orders, returns, seller ratings, etc.) and provide reports.

Warehouse & Logistics Coordination:

• Communicate with the warehouse team for stock availability, dispatch timelines, and packaging guidelines.
• Ensure proper stock inward/outward documentation and order fulfillment accuracy.
• Coordinate with courier partners for pickups, deliveries, and reverse logistics.

Sales & Operations Support:

• Assist in planning and execution of offline sales initiatives like B2B dispatches, or retail requirements.
• Ensure proper stock reconciliation between warehouse, online, and offline channels.
• Maintain operational SOPs and help improve efficiency in the order-to-fulfillment cycle.

Qualifications & Skills:

• Bachelor's degree in Business, Commerce, or a related field.
• 3–5 years of experience in E-commerce Operations or similar roles.
• Knowledge of online platforms (Amazon Seller Central, Flipkart Seller Hub, etc.).
• Proficiency in MS Excel, Google Sheets, and order management systems.
• Strong communication and coordination skills.
• Ability to work in a fast-paced, multi-tasking environment.

Nice-to-Have:

• Experience with Shopify, WooCommerce, or other CMS platforms.
• Exposure to inventory management software or ERP tools.
• Familiarity with performance dashboards, sales analytics, and reporting.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person