E Commerce Manager

nutraceuticals

Key Responsibilities

Platform Management

• Manage product listings, pricing, and inventory across

  Amazon, Flipkart, Shopify, and other quick commerce platforms

  .
• Optimize product descriptions, images, and marketplace SEO to drive conversions.
• Research marketplace trends and competitor offerings to improve visibility and sales.
• Plan, strategise, execute, and monitor multi-channel digital marketing campaigns to optimize spend and ensure maximum ROI.
  

Order Fulfillment and Inventory Management

• Ensure timely processing, packaging, and dispatch of orders.
• Manage inventory and coordinate with logistics partners for smooth delivery operations.
• Use tools for inventory tracking and reporting to avoid stock-outs or delays.
  

Performance Monitoring & Analytics

• Work on Planning and Growth strategies (MUST BE VERY CLEAR)

• Track and analyze sales, traffic, and ad campaign performance using AI and analytics tools.

• Create detailed reports and documented insights for management. (MUST BE VERY CLEAR)

• Monitor key KPIs to meet sales, visibility, and customer satisfaction targets.
  

Customer Experience

• Address customer queries, complaints, and feedback promptly to ensure high satisfaction.
• Implement strategies to reduce return rates and enhance customer retention.
  

Campaign Management

• Plan and execute promotional campaigns during key sales periods and new launches.
• Collaborate with marketing to drive traffic via

  paid and organic campaigns

  , including marketplace ads.
• Negotiate with platforms, partners, and vendors for better terms and performance.
  

Coordination & Documentation

• Work closely with the content, creative, and social media teams to ensure

  accurate and engaging product visuals and descriptions

  .
• Maintain

  well-organized, documented folders and reports

  for all campaigns, sales, and operational processes.
• Liaise with in-house and external teams (manufacturers, logistics, payment gateways) for smooth operations.
  

Expectations

• Increase website sales by at least

  30% within the first three months

  .
• Improve product visibility on marketplaces by

  30% in three months

  .
• Achieve

  90% customer satisfaction

  through optimized processes and timely fulfillment.

Must-Have Skills & Experience

• Strong knowledge of e-commerce platforms (

  Amazon, Flipkart, Pharmeasy, etc.

  ) and

  quick commerce channels (blinkit, instamart, etc)

  . Shopify is a plus.
• Hands-on experience with

  marketplace ads, inventory management, order reconciliation, POs, invoices, and commissions

  .
• Hand on handling with 3PL partnerships (warehousing, fulfillment, inventory management, transportation, and distribution).
• Experience in

  offline marketing campaigns

  is a plus.
• Proven track record of

  building or scaling a brand from scratch

  , preferably in

  supplements, nutraceuticals, or skincare

  .
• Familiarity with analytics and management tools (

  eg- Zoho, Unicommerce, inventory management systems, etc

  ).
• Excellent organizational, problem-solving, and negotiation skills.
• Certification in E-commerce Management, Shopify Development, or WhatsApp marketing is a plus.
• Prior experience in influencer/UGC collab and affiliate marketing campaigns in a plus
• Strong adhering to SOPs (and improvements on it of need be)
• Familiarity with Email and WhatsApp Marketing Campaigns via

  CRM tools

  for customer retention through structured workflows, segmentation, and automation.
• Preference for candidates who have

  used supplements themselves

  and understand the category.

What Were Looking For

• Research-Oriented:

  Ability to analyze trends, consumer behavior, and marketplace insights to make informed decisions. (VERY IMP)

• Detail-Oriented:

  Accuracy in product listings, data management, and reporting (VERY IMP).

• Creative and Adaptive:

  Innovates solutions and adapts to changing e-commerce trends.

• Camera-Friendly:

  Willingness to collaborate for brand stories and behind-the-scenes content.

Team Player: