E-Commerce Manager

Role Overview: As an E-Commerce Manager, your primary responsibility will be to manage and expand the company's online presence, enhance website performance, supervise digital marketing strategies, and ensure a seamless online shopping experience for customers. You will collaborate with internal teams to drive revenue growth and oversee online sales, inventory management, and customer engagement. Key Responsibilities: - Manage and update the online store with accurate product listings, pricing, and stock availability. - Optimize product descriptions, images, and SEO to enhance search rankings and customer engagement. - Work with developers or IT teams to improve website functionality, UX/UI, and checkout experience. - Develop and implement online marketing campaigns across various channels such as Google Ads, Facebook & Instagram Ads, and email marketing. - Monitor website traffic, conversions, and online sales performance using analytics tools. - Devise strategies to improve customer retention through discounts, loyalty programs, and personalized offers. - Coordinate with the inventory team to maintain proper stock levels for online sales and ensure timely order processing, shipping, and fulfillment. - Handle customer complaints, returns, and refunds efficiently. - Respond to online inquiries via email, chat, and social media platforms. - Engage with customers online, plan and execute content strategies, and collaborate with influencers and brand ambassadors. - Oversee performance analysis by tracking key e-commerce metrics, generating regular reports, and suggesting improvements based on data-driven insights. Qualifications Required: - Education: Bachelor's degree in Marketing, Business Administration, E-Commerce, or a related field. - Experience: 2-5 years of experience in e-commerce, online sales, or digital marketing. - Skills: Strong understanding of e-commerce platforms, proficiency in digital marketing tools, excellent communication and customer service skills, analytical mindset, knowledge of fashion/wedding apparel retail is a plus. Salary & Benefits: - Competitive salary based on experience. - Performance-based incentives. - Employee discounts on products. - Growth opportunities within the company. Schedule: - Day shift Work Location: - In person,