E-Commerce Customer Experience Executive Job

About the job: Key responsibilities: 1. Respond promptly and professionally to customer inquiries on platforms like Instagram, WhatsApp, Amazon, and Flipkart ensuring each conversation reflects the brand's high-end positioning 2. Take full ownership of the brand's online presence by tracking and responding to reviews, resolving complaints, and following up for positive feedback across platforms 3. Reach out to customers post-purchase to request genuine reviews using soft communication to reinforce trust and brand loyalty 4. Manage a specific group of products by tracking customer response, reviews, and issues and work to improve both online representation and customer satisfaction for that category 5. Flag unresolved or sensitive customer issues to internal stakeholders and follow through until full resolution 6. Maintain logs of customer queries, review collection efforts, and issue resolution rates and share weekly insights with the leadership team 7. Collaborate with Amazon/Flipkart managers and internal teams to update listings, images, and content based on customer feedback 8. Help build a repeatable system to track customer satisfaction across the buying journey and influence future improvements Requirements: 1. Must be comfortable working on-site full-time (6 days a week) 2. Must be comfortable interacting with high-end or premium clientele 3. Must have the ability to work independently, take ownership of tasks, and meet communication deadlines Additional Preferences: 1. Prefer candidates based in or willing to relocate to South Delhi 2. Prior exposure to e-commerce, customer service, or social media handling is a plus 3. Familiarity with Amazon, Flipkart, and Instagram business features will be an advantage Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Delhi, Gurgaon, Noida only Salary: ₹ 2,90,000 - 3,35,000 /year Experience: 1 year(s) Deadline: 2025-07-05 23:59:59 Other perks: Informal dress code, Free snacks & beverages Skills required: E-commerce, MS-Excel, Problem Solving, Client Relationship, English Proficiency (Spoken), English Proficiency (Written), Instagram Marketing, Effective Communication and Conflict Management About Company: Uboard India Limited, a pioneering entity in the electric micro-mobility sector, is propelling the future of sustainable transportation in India. Established in 2016, Uboard stands as a market leader, tirelessly innovating and delivering high-quality electric vehicles that are tailored to the Indian environment and lifestyle. With a commanding online presence and over 200 offline retail outlets spread across the nation, we offer a dynamic and vibrant platform for ambitious young minds. By joining Uboard, you become a part of a team that is fervently committed to technological innovation, environmental sustainability, and the transformative 'Make in India' vision.