E-Commerce Client Service (eCS) Analyst

Role Overview: As an E-Commerce Client Service (eCS) Analyst at Bangalore, India, you will be part of the eCommerce Client Services (eCS) business that provides global support for clients in executing trades across various Electronic Trading Platforms. You will be supporting asset classes such as Foreign Exchange, Listed Derivatives, Fixed Income, and Money Markets, with business hubs in London, New York, Frankfurt, Tokyo, Singapore, and Sydney, backed by dedicated operational teams worldwide. Key Responsibilities: - Ensure processes are executed as per defined Key Operating Processes. - Identify and escalate unusual activities such as high or low volumes, new client activity, slow systems, and delayed approvals. - Collaborate with internal stakeholders (Sales and Traders) to ensure accurate client trading profiles. - Enable, amend, and off-board client trading profiles. - Ensure prompt access to front end trading systems for all clients. Qualification Required: - A thirst for new learning with flexibility to adapt and grow within the role. - Willingness to work in different shifts. - Strong communication and interpersonal skills. - Readiness to take on responsibility and learn new tasks. - Ability to work quickly and accurately, even under tight deadlines. - Well-motivated and enthusiastic team player. - Develop credibility and demonstrate integrity with clients and colleagues. - Accurate, thorough, and highly responsible with good attention to detail.,