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Posted:3 days ago| Platform: SimplyHired logo

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Job Type

Full Time

Job Description

We are looking for an articulate, customer-focused, and results-oriented E-Commerce Assistant to join our growing team in Bangalore. The ideal candidate will have a minimum of 1 year of experience handling customer calls in the eCommerce industry, and will be responsible for managing inbound calls, providing timely resolutions, and ensuring a seamless customer experience in both English and Hindi.

This role is best suited for professionals who are passionate about customer service and eager to build a rewarding career in a fast-paced, dynamic environment.

Key Responsibilities:

  • Professionally manage inbound customer calls with empathy, clarity, and efficiency
  • Accurately identify and resolve customer issues related to eCommerce products, orders, or services
  • Clearly and thoroughly document customer interactions in the internal system
  • Collaborate with internal teams to escalate and resolve complex or unresolved issues
  • Maintain high service quality standards and contribute to team performance metrics

Candidate Requirements:

  • Minimum 1 year of experience handling calls in the eCommerce industry (mandatory)
  • Excellent verbal communication skills in both English and Hindi (mandatory)
  • Strong interpersonal skills and a customer-first, problem-solving approach
  • Basic computer literacy and familiarity with CRM or ticketing tools
  • Ability to multitask and work efficiently under pressure in a fast-paced environment
  • Must be based in Bangalore or willing to relocate

Salary & Benefits:

  • Competitive salary ranging from ₹20,000 to ₹25,000 per month (based on experience)
  • Structured onboarding, training, and professional development opportunities
  • Friendly, collaborative, and inclusive work culture
  • Clear growth path with internal career advancement opportunities

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time

Schedule:

  • Day shift
  • Morning shift

Supplemental Pay:

  • Yearly bonus

Work Location: In person

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