E-Commerce Assistant

We are looking for an articulate, customer-focused, and results-oriented E-Commerce Assistant to join our growing team in Bangalore. The ideal candidate will have a minimum of 1 year of experience handling customer calls in the eCommerce industry, and will be responsible for managing inbound calls, providing timely resolutions, and ensuring a seamless customer experience in both English and Hindi.

This role is best suited for professionals who are passionate about customer service and eager to build a rewarding career in a fast-paced, dynamic environment.

Key Responsibilities:

• Professionally manage inbound customer calls with empathy, clarity, and efficiency
• Accurately identify and resolve customer issues related to eCommerce products, orders, or services
• Clearly and thoroughly document customer interactions in the internal system
• Collaborate with internal teams to escalate and resolve complex or unresolved issues
• Maintain high service quality standards and contribute to team performance metrics

Candidate Requirements:

• Minimum 1 year of experience handling calls in the eCommerce industry (mandatory)
• Excellent verbal communication skills in both English and Hindi (mandatory)
• Strong interpersonal skills and a customer-first, problem-solving approach
• Basic computer literacy and familiarity with CRM or ticketing tools
• Ability to multitask and work efficiently under pressure in a fast-paced environment
• Must be based in Bangalore or willing to relocate

Salary & Benefits:

• Competitive salary ranging from ₹20,000 to ₹25,000 per month (based on experience)
• Structured onboarding, training, and professional development opportunities
• Friendly, collaborative, and inclusive work culture
• Clear growth path with internal career advancement opportunities

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Work Location: In person