Dynamics 365 Customer Service Developer

Dynamics 365 Customer Service Developer

Job Summary:

Dynamics 365 Customer Service

Key Responsibilities:

• Lead

  application setup, configuration, and develop

  solutions on Microsoft

  D365 Customer Service module

  .
• Experience with campaign management set up/development.
• Hands-on with building business process workflows, configuring/managing rules.
• Handson experience with building model driven applications, customization with model driven applications.
• Building custom APIs and integration with external API’s.
• Configuring, managing, applying rules.
• Ensure quality, adherence to standards, and technical best practices.
• Analyse business requirements and map them effectively to

  Dataverse entities and UI components

  .
• Collaborate with functional consultants, developers, and business stakeholders to ensure

  technical alignment with functional needs

  .
• Engage directly with clients to - Understand business needs and technical requirements.
• Troubleshoot complex issues and implement effective solutions.
• Stay current with the latest in

  D365 Customer Service, Power Platform

  , and associated technologies.

Required Skills & Qualifications:

• 6 to 7 years of experience with

  Microsoft Dynamics 365

  , especially in

  Customer Service module

  .
• Expertise in

  application architecture, design, and configuration

  in D365.
• Strong knowledge of

  Dataverse data model

  , entity relationships, and their integration with UI and business workflows.
• Hands-on experience with

  Dynamics 365 customizations, Knowledge on integration Power Platform (Power Apps, Power Automate), C#, .NET, JavaScript

  , and D365 SDK.
• Proficient in

  enforcing technical standards

  .
• Proven capability in

  estimating technical efforts

  and solution sizing.
• Strong experience in

  client interactions, requirement discussions, technical presentations

  , and solution walkthroughs.
• Hands on experience with code repositories like GIT/TFS, ticking systems like JIRA