Dynamics 365 CE - Senior Functional Consultant

8 - 13 years

30 - 45 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Role & responsibilities

intelligent ERP and CRM solutions

fit-for-purpose Dynamics 365 Customer Engagement (CE)

cutting-edge AI agents for customer interaction and service automation

About the Role

Dynamics 365 CE Senior Consultant

not

AI-driven virtual agents

Key Responsibilities

  • Lead the delivery of

    Dynamics 365 CE

    projects across CE modules.
  • Design, configure, and deploy

    Power Apps

    (model-driven and canvas apps) to meet specific business needs.
  • Build and optimise

    Power Automate

    workflows for process automation and system integration.
  • Find opportunities to develop and configure

    AI agents

    for customer interaction, service automation, and knowledge management.
  • Integrate

    IoT data sources

    with Dynamics 365 CE to enable proactive service and predictive maintenance scenarios.
  • Engage with business stakeholders to capture requirements and translate them into functional and technical designs.
  • Conduct fit-gap analysis and provide recommendations for process improvements.
  • Facilitate workshops, solution walkthroughs, and user training sessions.
  • Collaborate with technical teams on integrations, data migration, and customisations.
  • Ensure solutions are scalable, secure, and aligned with Microsoft best practices.
  • Mentor and support junior consultants to build internal capability.

About You – Skills & Experience

  • 5–10+ years

    of CRM implementation experience, with at least

    3–5 years

    in

    Dynamics 365 CE

    (or Dynamics CRM).
  • Must be willing to travel to Australia, New Zealand and Europe regularly.
  • Strong functional expertise across CE Modules.
  • Proven experience in

    Power Platform app development

    (Power Apps) and

    process automation

    (Power Automate).
  • Experience building

    AI agents

    and integrating

    IoT data streams

    with CRM solutions.
  • Experience integrating Dynamics 365 CE and Power Platform with other business systems (ERP, data platforms, portals).
  • Ability to engage confidently with senior stakeholders and manage competing priorities.
  • Excellent problem-solving, workshop facilitation, and documentation skills.
  • Microsoft Dynamics 365 CE and/or Power Platform certifications highly regarded.

Why Join Dynamic Labz?

  • Be part of a

    fast-growing, client-focused Microsoft Partner

    delivering high-impact transformation projects.
  • Work with

    cutting-edge Microsoft Dynamics 365, AI agents, IoT, and cloud technologies

    .
  • We respect our staff and their wellbeing

    – no long hours, only smart hours focused on delivering outcomes.
  • Flexible work environment with supportive leadership.
  • Opportunities for continuous professional development, Microsoft certifications, and career growth.
  • Regular onsite projects.

If you are a Dynamics 365 CE and Power Platform professional passionate about delivering innovative AI- and IoT-enabled CRM solutions, we’d love to hear from you.

Benefits:

  • Company Christmas gift
  • Company events
  • Gym membership
  • Opportunities for promotion
  • Work from home

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