Dynamics 365 CE - Senior Functional Consultant

Role & responsibilities

intelligent ERP and CRM solutions

fit-for-purpose Dynamics 365 Customer Engagement (CE)

cutting-edge AI agents for customer interaction and service automation

About the Role

Dynamics 365 CE Senior Consultant

not

AI-driven virtual agents

Key Responsibilities

• Lead the delivery of

  Dynamics 365 CE

  projects across CE modules.
• Design, configure, and deploy

  Power Apps

  (model-driven and canvas apps) to meet specific business needs.
• Build and optimise

  Power Automate

  workflows for process automation and system integration.
• Find opportunities to develop and configure

  AI agents

  for customer interaction, service automation, and knowledge management.
• Integrate

  IoT data sources

  with Dynamics 365 CE to enable proactive service and predictive maintenance scenarios.
• Engage with business stakeholders to capture requirements and translate them into functional and technical designs.
• Conduct fit-gap analysis and provide recommendations for process improvements.
• Facilitate workshops, solution walkthroughs, and user training sessions.
• Collaborate with technical teams on integrations, data migration, and customisations.
• Ensure solutions are scalable, secure, and aligned with Microsoft best practices.
• Mentor and support junior consultants to build internal capability.

About You – Skills & Experience

• 5–10+ years

  of CRM implementation experience, with at least

  3–5 years

  in

  Dynamics 365 CE

  (or Dynamics CRM).
• Must be willing to travel to Australia, New Zealand and Europe regularly.
• Strong functional expertise across CE Modules.
• Proven experience in

  Power Platform app development

  (Power Apps) and

  process automation

  (Power Automate).
• Experience building

  AI agents

  and integrating

  IoT data streams

  with CRM solutions.
• Experience integrating Dynamics 365 CE and Power Platform with other business systems (ERP, data platforms, portals).
• Ability to engage confidently with senior stakeholders and manage competing priorities.
• Excellent problem-solving, workshop facilitation, and documentation skills.
• Microsoft Dynamics 365 CE and/or Power Platform certifications highly regarded.

Why Join Dynamic Labz?

• Be part of a

  fast-growing, client-focused Microsoft Partner

  delivering high-impact transformation projects.
• Work with

  cutting-edge Microsoft Dynamics 365, AI agents, IoT, and cloud technologies

  .

• We respect our staff and their wellbeing

  – no long hours, only smart hours focused on delivering outcomes.
• Flexible work environment with supportive leadership.
• Opportunities for continuous professional development, Microsoft certifications, and career growth.
• Regular onsite projects.

If you are a Dynamics 365 CE and Power Platform professional passionate about delivering innovative AI- and IoT-enabled CRM solutions, we’d love to hear from you.

Benefits:

• Company Christmas gift
• Company events
• Gym membership
• Opportunities for promotion
• Work from home