D&T Associate Manager - SalesForce

Job Description

As the Associate Manager - Salesforce Marketing and Global Customer your role is to support the Marketing and Global Commercial teams in achieving their goals and objectives while ensuring the successful implementation and utilization of Salesforce within Aramex. The overall purpose of this role is to: Assess the specific needs and requirements of the marketing and sales teams. Utilize Salesforce best practices and native capabilities to design and implement new functionality. Leverage declarative tools like Process Builder, Flow, and Lightning App Builder to configure solutions whenever possible, minimizing the need for custom code. Follow the Salesforce development lifecycle, including design, development, testing, deployment, and maintenance, adhering to best practices at each stage. Regularly review and optimize existing Salesforce configurations to ensure they align with evolving business needs and adhere to best practices. Utilize Salesforce APIs (REST/SOAP) to enable the exchange of data with external systems, ensuring secure and efficient data transfer. Design appropriate data models within Salesforce to support the required insights, considering factors such as data volume, relationships, and performance. Implement proactive monitoring and maintenance routines to ensure the health and performance of the Salesforce platform. Regularly review system logs, monitoring dashboards, and performance metrics to identify and address any issues or potential bottlenecks. Establish and adhere to change management processes for making updates and enhancements to the Salesforce platform, minimizing the risk of disruption. Provide timely support and troubleshooting assistance to users experiencing issues with the Salesforce platform, prioritizing critical issues to minimize business impact. Collaborate with other IT teams and external vendors as needed to address complex technical issues or implement major platform upgrades. Job Description Customer: Understand the needs and requirements of the marketing and commercial teams. Collaborate with stakeholders to gather feedback and ensure the solutions meet their expectations. Provide support and training to end-users to ensure they can effectively utilize Salesforce for their marketing and sales activities. People: Work closely with other members of the marketing and sales teams to understand their processes and pain points. Collaborate with other developers and administrators to ensure seamless integration and operation of Salesforce with other systems. Mentor and support junior developers or team members, fostering a culture of learning and growth within the team. Project: Participate in the full software development lifecycle, including requirements gathering, design, development, testing, deployment, and maintenance. Break down project requirements into actionable tasks and estimate effort and timelines for completion. Coordinate with project managers and other stakeholders to prioritize tasks and deliverables based on business needs. Operations: Monitor and maintain the health and performance of the Salesforce platform. Troubleshoot and resolve any technical issues or bugs that arise in Salesforce or related integrations. Implement best practices for data management, security, and compliance within Salesforce. Financial Result: Estimate costs associated with implementing new capabilities or customizations in Salesforce. Optimize processes and workflows within Salesforce to improve efficiency and reduce operational costs. Track and report on the return on investment (ROI) of Salesforce initiatives, demonstrating the value added to the organization. Job Requirements - Experience and Education Relevant tertiary or certificate qualification in an IT related discipline. Certifications such as Salesforce Certified Platform Developer I and II, Salesforce Certified Administrator, and Salesforce Certified Sales/Service Cloud Consultant are highly beneficial and demonstrate proficiency in Salesforce development and administration. At least 5 years of relevant Salesforce experience. Strong experience with Salesforce development, including Apex, Visualforce, Lightning Components, and Salesforce APIs. Proficiency in configuring and customizing Salesforce using point-and-click tools such as Process Builder, Workflow Rules, Flow, and Custom Objects. Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills