DotNet Developer(Insurance Project + Dotnet Support)

DotNet Developer(Insurance Project + Dotnet Support)

Job Title:

Location:

Inadev- https://www.inadev.com/

Job Summary:

Application Support Engineer (L3)

Key Responsibilities:

• Provide 

  Level 3 technical support

   for General Insurance applications, ensuring quick resolution of high-priority incidents and service requests.
• Perform 

  advanced troubleshooting

   for issues in policy administration, claims, underwriting, and billing systems.
• Collaborate with 

  L1/L2 teams, developers, and infrastructure teams

   to identify and resolve complex application issues.
• Analyze 

  application logs, integrations, and database performance

   to identify root causes and propose permanent fixes.
• Participate in 

  incident and problem management

  , including RCA documentation and preventive measures.
• Develop and maintain 

  knowledge base articles, SOPs, and troubleshooting guides

  .
• Proactively manage assigned tickets, ensuring SLA compliance and accountability for escalated cases.
• Contribute to 

  P1 incident resolution and RCA

  , recommending corrective and preventive actions.

Required Skills & Qualifications:

• Bachelor’s degree in 

  Computer Science, IT, or related discipline

  .
• 3–5 years of experience in 

  Application Support (L3 level)

  .
• Minimum 

  2 years of experience in General Insurance domain

   (policy lifecycle, claims, underwriting, regulatory compliance).
• Strong hands-on knowledge in:
  

• .NET Core, ASP.NET, C#

• Microservices architecture

   and RESTful 

  API development

• SQL Server / MongoDB

   (querying, debugging, and performance optimization)

• Docker / Kubernetes

   for microservice deployment

• Cloud platforms

   (AWS, Azure, or GCP)

• Monitoring and logging tools

   (e.g., ELK, Grafana, AppDynamics)
• Excellent analytical, communication, and documentation skills.

Preferred Candidate Profile:

• Proven track record in 

  L3 production support

   for insurance applications.
• Ability to handle pressure, prioritize incidents, and maintain service continuity.
• Strong collaboration skills across cross-functional and technical teams.