Dispute Chargeback- Leader Golden Opportunities

12.0 - 16.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: You will be responsible for managing Disputes Chargeback operations in the Banking and Cards domain. Your role will involve overseeing a team of at least 50+Ftes, tracking SLAs, conducting daily meetings with the Onshore Service Manager, monitoring quality, coordinating with internal units for projects, managing client expectations, and escalating issues when necessary. You must have expertise in Disputes management, Cards Fraud, and Arbitration processes. Strong data entry, analytical, and communication skills are essential for this role. Additionally, you should possess good team and process management skills along with proficiency in MS Excel. Key Responsibilities: - Manage...

Posted 1 month ago

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Dispute Chargeback Leader Golden Opportunities

12.0 - 16.0 years

0 Lacs

hyderabad, telangana

On-site

You are a seasoned professional with over 12 years of experience in Banking and Cards Disputes, chargebacks, and Arbitration processes. You possess a strong understanding of Disputes Management, including knowledge of VISA operating rules and chargeback guidelines. A minimum Bachelor's degree, preferably in a Business/Finance/Accounting related field, is required for this role. As a Senior Manager/AGM in the Disputes Chargeback team located in Hyderabad, you are responsible for leading a team of at least 50+FTEs. Your key responsibilities include tracking SLAs and cut-offs, conducting daily meetings with the Onshore Service Manager to review workflow and reports, monitoring quality, ensuring...

Posted 2 months ago

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