Dispute Chargeback- Leader

Role Overview: You will be responsible for managing Disputes, Chargebacks, and Arbitration processes in the Banking and Cards industry. Your main focus will be on overseeing a team of at least 50+FTEs, tracking SLAs, coordinating with internal units, and managing client expectations effectively. Key Responsibilities: - Track SLAs and Cut-offs, and hold daily meetings with the Onshore Service Manager to review workflow and reports - Monitor quality and ensure compliance with required process documentation - Coordinate with business units and internal teams for one-time tasks or projects - Manage risk assessment and audit documentation efficiently - Collaborate with client vendors for regular activities and escalate issues as needed - Demonstrate expertise in Disputes management, with a strong background in Cards Fraud, Disputes, and Arbitration - Possess excellent data entry, verbal and written communication, and analytical skills - Exhibit strong team and process management skills, along with proficiency in MS Excel - Show flexibility to work in different shifts Qualifications Required: - Minimum of 12+ years of experience in Banking and Cards Disputes, chargebacks, and Arbitration - Good understanding of Disputes Management, VISA operating rules, and chargeback guidelines - Bachelor's degree in Business/Finance/Accounting or a related field - Proficiency in Microsoft tools such as Excel, Outlook, and MS Word Additional Details: The company is looking for a candidate who can proactively manage client expectations, possess general management skills, and be well-versed in Disputes management and risk assessment procedures. (Note: Job Code - GO/JC/21494/2025, Recruiter Name - Marilakshmi) Role Overview: You will be responsible for managing Disputes, Chargebacks, and Arbitration processes in the Banking and Cards industry. Your main focus will be on overseeing a team of at least 50+FTEs, tracking SLAs, coordinating with internal units, and managing client expectations effectively. Key Responsibilities: - Track SLAs and Cut-offs, and hold daily meetings with the Onshore Service Manager to review workflow and reports - Monitor quality and ensure compliance with required process documentation - Coordinate with business units and internal teams for one-time tasks or projects - Manage risk assessment and audit documentation efficiently - Collaborate with client vendors for regular activities and escalate issues as needed - Demonstrate expertise in Disputes management, with a strong background in Cards Fraud, Disputes, and Arbitration - Possess excellent data entry, verbal and written communication, and analytical skills - Exhibit strong team and process management skills, along with proficiency in MS Excel - Show flexibility to work in different shifts Qualifications Required: - Minimum of 12+ years of experience in Banking and Cards Disputes, chargebacks, and Arbitration - Good understanding of Disputes Management, VISA operating rules, and chargeback guidelines - Bachelor's degree in Business/Finance/Accounting or a related field - Proficiency in Microsoft tools such as Excel, Outlook, and MS Word Additional Details: The company is looking for a candidate who can proactively manage client expectations, possess general management skills, and be well-versed in Disputes management and risk assessment procedures. (Note: Job Code - GO/JC/21494/2025, Recruiter Name - Marilakshmi)