Dispatch Associate

MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 40+ distribution centers across the United States and Canada. For more details visit our website - https://www.msisurfaces.com/

Summary:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Build, schedule, and consolidate product deliveries into truck loads through use of strategic routing software.
• Monitors drivers activity throughout the day to ensure deliveries are completed, productivity and safety measures are achieved, and all issues are resolved before the end of day.
• Communicates and updates MSI personnel with delivery details including changes, delays, delivery or pickup times/etas, and special handling requests.
• Arranges for necessary preventive maintenance and repairs of equipment
• Serves as the catalyst for maintaining customer, driver, warehouse, sales and management satisfaction levels by meeting delivery expectations without compromising safety or productivity
• Monitor all transportation activities to ensure FMCSA and DOT compliance for both drivers and vehicles (Hours of Service, GVWR, DQ Files, Medical & License Expirations, etc.).
• Provides feedback to management for process improvement through running reports or onsite observations
• Collects, systematically uploads, and stores all necessary documentation for outbound freight, driver compliance and vehicle maintenance records (Inspections, Citations, registration, POD's, Insurance, etc.) in accordance with DOT or Company guidelines.
• Monitors driver and equipment utilization -provide feedback for under or over utilization
• Partners with supply chain teams to solve delivery problems and strategies on process improvement
• Perform additional duties as required and or requested.

Desired Candidate Profile

• Experience using both warehouse and transportation systems.
• 1-year minimum experience dispatching drivers.
• Experience using routing Software; Descartes Software Preferred.
• Experience using our Safety geared software; LYTX/ Drive Cam

Preferred.

• Experience using ELD and asset tracking software; Geotab Preferred.
• Experience maintaining DOT compliance for both Drivers and Vehicles.