Director - Senior Branch Manager

In this role at Standard Chartered, as the Sales and Service Manager in the Retail Banking sector, you will be responsible for maximizing sales performance to achieve revenue targets through various financial products. Your key responsibilities will include: - Maximizing sales performance to achieve revenue targets through liability products like Current, Savings, and Term deposits, wealth management products, and asset-related products. - Ensuring effective Relationship Management by monitoring top customers, implementing customer acquisition and retention programs, and improving product per customer holding. - Devising strategies to counter competition and maximize market share in the branch's Catchment area through below-the-line activities and promotions. - Providing support for new product launches and championing new sales initiatives. - Collaborating with Segment to facilitate customer up-streaming. - Ensuring employees are adequately trained on all products, processes, and services to minimize rejections and customer complaints. - Monitoring customer satisfaction survey ratings and ensuring continuous improvement in service quality. - Tracking transaction volumes and ensuring effective transaction migration to alternate banking channels. - Ensuring productivity levels of PFM, tellers, and service managers are optimized. As the Sales and Service Manager, you will also be responsible for operations and compliance, including ensuring satisfactory ratings in audits, compliance to all operational health documents, and accurate submission of returns. Additionally, you will lead revenue generation, cost management, change initiatives, people management, segment ownership, and other operational aspects within the branch. To qualify for this role, you should possess: - Communication/presentation skills - Product knowledge - Market knowledge - Team leading abilities Qualifications required: - Graduate/Post-Graduate from a recognized institution - Proficiency in Hindi & English - At least 7-8 years of overall experience in banking with sound knowledge of general banking, retail operations, credit operations, deposit and lending products, and inspection and audit requirements - Leadership, communication, relationship building, competitive awareness, and benchmarking skills About Standard Chartered: Standard Chartered is an international bank focused on driving commerce and prosperity through diversity. With a purpose to make a positive difference, the bank values inclusion, innovation, and continuous improvement. If you are looking for a purpose-driven career in banking, Standard Chartered welcomes your unique talents and offers a supportive environment for growth and development. Benefits offered by Standard Chartered include core bank funding for retirement savings, medical and life insurance, flexible working options, well-being support, continuous learning opportunities, and an inclusive organizational culture that values diversity and promotes individual potential. To explore career opportunities at Standard Chartered and be part of a values-driven organization, visit www.sc.com/careers.,