Director of User Experience

As an experienced Director of User Experience (UX) at Blue Spire's enterprise UX team, Green Pixel Studios in Citizens Bank, you will be responsible for leading the design and delivery of digital customer experiences across banking platforms. Your role will involve collaborating with existing UX Directors to enhance usability, accessibility, and customer satisfaction through data-driven design decisions. Your expertise in digital UX strategy, team leadership, and cross-functional collaboration within a regulated industry will be crucial. **Key Responsibilities:** - Develop and implement UX strategies for web, mobile, and emerging digital channels. - Ensure alignment of UX initiatives with business objectives, customer requirements, and regulatory standards. - Manage, coach, and mentor a diverse team of UX designers, researchers, and content strategists. - Foster a collaborative, inclusive, and feedback-driven design culture. - Supervise the creation of user flows, wireframes, prototypes, and high-fidelity designs to maintain quality and adherence to Citizens UX design process. - Uphold consistency, quality, accessibility, and usability across digital touchpoints. - Guide designers in translating UX research insights into actionable design enhancements. - Collaborate with Product, Engineering, Marketing, and Compliance teams to deliver cohesive experiences. - Lead discussions and workshops with cross-functional teams to ensure alignment on UX approaches. - Maintain design systems and uphold accessibility standards (WCAG, ADA). - Ensure UX compliance with banking regulations and internal policies. **Qualifications Required:** - Customer Empathy: Ability to understand and advocate for user needs across diverse customer segments. - Clear Communication: Skilled at presenting ideas and design rationale to technical and non-technical audiences. - Collaboration: Strong interpersonal skills to build trust and alignment within and across teams. - Problem Solving: Creative mindset with a practical approach to solving design and usability challenges. - Adaptability: Comfortable working in a fast-paced, evolving digital environment. - Team Development: Committed to identifying, coaching, and developing UX talent. In addition to the above responsibilities and qualifications, the following details are also provided: Blue Spire is looking for an individual with 10+ years of experience in UX design, including at least 5 years in a leadership role. A strong portfolio showcasing digital UX strategy and execution is required, along with proficiency in design and prototyping tools and experience with user research, usability testing, and accessibility standards. A Bachelor's or Master's degree in HFID, HCI, Psychology, or a related field is preferred. This job also prefers candidates with experience in working in large design teams, familiarity with omnichannel banking platforms, fintech integrations, and core banking systems, as well as certification in UX, Design Thinking, or Agile methodologies. As an experienced Director of User Experience (UX) at Blue Spire's enterprise UX team, Green Pixel Studios in Citizens Bank, you will be responsible for leading the design and delivery of digital customer experiences across banking platforms. Your role will involve collaborating with existing UX Directors to enhance usability, accessibility, and customer satisfaction through data-driven design decisions. Your expertise in digital UX strategy, team leadership, and cross-functional collaboration within a regulated industry will be crucial. **Key Responsibilities:** - Develop and implement UX strategies for web, mobile, and emerging digital channels. - Ensure alignment of UX initiatives with business objectives, customer requirements, and regulatory standards. - Manage, coach, and mentor a diverse team of UX designers, researchers, and content strategists. - Foster a collaborative, inclusive, and feedback-driven design culture. - Supervise the creation of user flows, wireframes, prototypes, and high-fidelity designs to maintain quality and adherence to Citizens UX design process. - Uphold consistency, quality, accessibility, and usability across digital touchpoints. - Guide designers in translating UX research insights into actionable design enhancements. - Collaborate with Product, Engineering, Marketing, and Compliance teams to deliver cohesive experiences. - Lead discussions and workshops with cross-functional teams to ensure alignment on UX approaches. - Maintain design systems and uphold accessibility standards (WCAG, ADA). - Ensure UX compliance with banking regulations and internal policies. **Qualifications Required:** - Customer Empathy: Ability to understand and advocate for user needs across diverse customer segments. - Clear Communication: Skilled at presenting ideas and design rationale to technical and non-technical audiences. - Collaboration: Strong interpersonal skills to build trust and alignment within and across