Director Data Analytics & Insights

Job Requirements and Preferences:

• Minimum Degree Required: Bachelors degree in information technology, Data Science, Computer Science, Statistics, or a related field (masters degree preferred)
• Minimum Years of Experience:
• 20 year(s) with at least 5 years in a managerial or leadership role.
• Proven experience in managing and leading large data analytics services for clients across different industries, preferably within a managed services delivery or consulting environment
• Technical Skills: Experience and knowhow of working with a combination/subset tools and technologies listed below
• Proficient with Data & Analytics architecture including modernization strategies and modern architectures like Data Lake, data fabric, Data Mesh
• Proficient with Data & Analytics strategies and Good experience working with Chief Data Office team to build roadmaps, strategies
• Strong understanding of Data & Analytics services cloud platforms (e.g., AWS, Azure, GCP) like AWS Glue, EMR, ADF, Redshift, Synapse, BigQuery etc and big data technologies (e.g., Hadoop, Spark).
• Hands on experience working with one of the native Data & Analytics services on AWS, Azure and/or GCP along with snowflake, Databricks and leading ETL tools and BI tools
• Proficiency in data analytics tools (e.g., Power BI, Tableau, QlikView), Data Integration tools (ETL, Informatica, Talend, Snowflake etc.) and programming languages (e.g., Python, R, SAS, SQL).
• Hands on with traditional Datawarehousing tools like Teradata, Netezza etc
• Familiarity with machine learning, AI, and automation in data analytics.
• Certification in data-related disciplines preferred

• Leadership:

  Demonstrated ability to lead teams of 50+ resources, manage complex projects, and deliver results.

• Strategy:

  Good experience strategizing the operations for the delivery team and guiding and mentoring the team helping them to grow

• Sales/Pre-Sales

  : Good experience with creating thought leadership ideas for Managed Services opportunities. Formulate new approaches and ways for working for Modern Data and analytics team. Lead pre-sales initiatives and support the sales with creating collaterals for RFP responses etc

• Communication:

  Excellent verbal and written communication skills, with the ability to present complex information to non-technical stakeholders

Roles & Responsibilities

• Demonstrates intimate abilities and/or a proven record of success as a team leader, emphasizing the following:
• Service Delivery Management:
• Responsibly Lead end-to-end delivery of managed data analytics services to clients, ensuring projects meet business requirements, timelines, and quality standards
• Good Experience setting up Incident Management, Problem Management processes for the engagement
• Collaborate with cross-functional teams, including data engineers, data scientists, and business analysts, to deliver end-to-end solutions
• Monitor, manage & report service-level agreements (SLAs) and key performance indicators (KPIs).
• Solid financial acumen with experience in budget management.
• Problem-solving and decision-making skills, with the ability to think strategically
• Client Relationship Management:
• Serve as the focal point for level client interactions, maintaining strong relationships.
• Manage client escalations and ensure timely resolution of issues.
• Face of the team for strategic client discussions, status meetings, Governance and regular cadence with Client
• Operational Excellence & practice growth:
• Implement and oversee standardized processes, workflows, and best practices to ensure efficient operations.
• Generate ideas to help build accelerators for Data & Analytics.
• Utilize tools and systems for service monitoring, reporting, and automation to improve service delivery.
• Drive innovation and automation in data integration, processing, analysis, and reporting workflows
• Keep up to date with industry trends, emerging technologies, and regulatory requirements impacting managed services.
• Team Leadership & Development:
• Lead and mentor a team of service managers and technical professionals to ensure high performance and continuous development.
• Foster a culture of collaboration, accountability, and excellence within the team.
• Ensure the team is trained in the latest industry best practices, tools, and methodologies.
• Capacity Management, experience with practice development, strong understanding of agile practices, cloud platforms, and infrastructure management
• Pre-Sales Experience:
• Collaborate with sales teams to identify opportunities for growth and expansion of services.
• Experience in solutioning of responses and operating model including Estimation frameworks, content contribution, solution architecture in responding to RFPs
• Risk and Compliance:
• Ensure data security, privacy, and compliance with relevant standards and regulations
• Ensure all managed services are delivered in compliance with relevant regulatory requirements and industry standards.
• Proactively identify and mitigate operational risks that could affect service delivery.