FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Value Preposition
The Director of Resilience will be responsible for establishing and leading the global capabilities within the Enterprise Resilience Office (ERO), with accountability for developing and managing frameworks to anticipate, prepare for, respond to, and recover from business disruption risks. This role will oversee India teams within Business Continuity Management (BCM), Operational Resilience, and Crisis Management programs, ensuring alignment with global standards and regulatory expectations.
Job Details
Position Title:
Director- Business Resiliency
Career Level: L4Job Category: DirectorRole Type: HybridJob Location: Bangalore
About The Team
This is a leadership role requiring strong experience in building and managing teams, shaping programs across complex organizations, and working with stakeholders at all levels using a hands-on approach when required. The ideal candidate will have deep expertise in business disruption risk management, operational resilience, crisis management, resilience testing and business continuity management with the ability to drive transformation in a fast-paced, global environment.
Key Deliverables
(Duties and Responsibilities)
- Support the design, implementation, and management of the Business Continuity, Crisis Management, and Operational Resilience programs for India operations.
- Lead the identification, assessment, and management of business disruption risks across business lines, technology, operations, and third-party services.
- Establish governance, policies, and procedures aligned to global standards and regulatory requirements.
- Develop and oversee crisis management frameworks, including incident response playbooks, escalation protocols, and crisis communications.
- Lead and facilitate crisis and business continuity response during significant events impacting India operations.
- Actively drive the hands-on development, maintenance and exercising of business continuity plans in India and the US.
- Ensure India's critical business services are resilient to disruption by embedding resilience requirements into business processes, technology, and vendor management.
- Support First Citizens India country needs for workforce strategy
- Partner with global resilience, technology, and risk teams to deliver consistency and transparency.
- Collaborate with senior leadership in India and globally to integrate resilience into business strategy.
- Engage with regulators, auditors, and external partners as required.
- Build and manage a high-performing team in India and assure alignment to US Business Continuity, Crisis Management, and Operational Resilience programs.
- Ability to lead in a diverse, multicultural environment with an understanding of India and US business landscape.
- Provide coaching, direction, and performance management for associates, fostering a culture of accountability, collaboration, and innovation.
Skills and Qualification
(Functional and Technical Skills)
Functional Skills
- 15+ years of experience in resilience, business disruption risk management, or related functions, preferably within global financial institutions/GSIBs.
- Proven track record of leading Business Continuity, Operational Resilience, and/or Crisis Management/Incident response programs.
- Experience designing and executing operational resilience and business continuity exercises, including tabletop simulations and stress tests.
- Ability to understand and articulate complex IT disaster recovery concepts including actively supporting large scale data center failover exercises.
- Strong leadership and people management experience, with the ability to inspire, develop, and retain top talent.
- Demonstrated ability to operate in a complex, global, matrixed environment.
- Deep knowledge of regulatory expectations and industry best practices for resilience in financial services including FFIEC IT BCM Handbook.
- Excellent verbal and written skills to articulate complex strategies, present to leadership, and train teams.
- Excellent communication, stakeholder management, and decision-making skills.
Relevant certifications (e.g., CBCP, MBCI, ISO 22301, PMP) are desirable.
Technical/Business Skills
- Good working understanding of Business Continuity management tools like Archer/Fusion.
- Well versed with Crisis Communication tools like mass notification system.
- Should have a good knowledge of collecting information through open sources.
- Excellent report writing skills can come across a s advantage.
- Knowledge of IT systems and infrastructure.
- Understanding of regulatory requirements and industry best practices
Relationships & Collaboration
The role requires working directly with all business units, spanning both local and global operations, to support the program. This engagement will provide exposure to the multi-faceted nature of a BFSI organization.
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
