Director, Application Operations - SRE

Job Description

Impact and Responsibilities : The Impact of this role extends far beyond the immediate team. You will be instrumental in shaping the reliability and performance standards of our critical applications, ensuring they meet the highest benchmarks. By driving advancements in automation and cloud technologies, you will contribute significantly to the organization's strategic goals and toil reduction, enhancing both the user experience and operational efficiency. You will nurture the team members to be the best-in-class by upskilling and cross-skilling. General & Team management: Ensure the team balances its focus between daily operational tasks and strategic long-term projects Drive the adoption of new technologies and processes through training and mentoring Lead/Mentor/Guide/Coach and transform a team of Application Operations to SREs Create/maintain documentation for systems and processes to ensure continuity and knowledge sharing within the team. Adoption of Gen AI to leverage knowledge repository Collaborate with cross-functional teams to ensure seamless integration and support for new technologies and initiatives Oversee daily operations and ensure the shifts are adequately managed Set the roadmap; derive goals for each team member; review, motivate and support to make them successful Stability: Build a SRE practice that improves system stability with Monitoring & AIOps. Avert P1/P2 incidents and minimize business impact Analyze system vulnerabilities, SPOFs and address them proactively to improve stability Refactor monolithic apps and databases to containerized services to improve delivery/scale Work with business users to understand needs, issues, develop root cause analysis and work with the cross functional teams to address them permanently Reliability: Monitor system performance and create strategies to improve it Reduce the number of incidents and the time taken to resolve them (MTTR) Develop and implement disaster recovery plans to ensure business continuity Lead DevOps transformation to improve the delivery of value to business, reduction of costs & manual errors, increased velocity of releases and improved config management Engineering: Involvement in Architecture and Development design reviews (Shift-left) for new implementation and integration projects to build SRE best practices into the SDLC Continuously look for opportunities to automate tasks, simplify processes, Self-service to reduce the toil Value Stream Alignment: While alignment as horizontal lead is expected to begin with, its expected that you also handle the role of a SRE value stream lead going forward. Ensure smooth inter-working with value streams (VS) to meet the objectives & realize value Foster a 2-way knowledge sharing with VS and reduce dependency on SRE Help shepherd VS to improve SRE maturity levels; implement & prioritize best practices like monitoring, post-mortem, toil reduction, retrospectives etc. Application to User Journey orientation and transformation