Digital Repair Specialist

Reliance Jio Infocomm Ltd

1 - 4 years

3 - 7 Lacs

shimla himachal pradesh india

Posted:3 hours ago| Platform: Foundit logo

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Skills Required

problem-solving skills customer focus communication skills handset repair skills knowledge of spares operations

Work Mode

On-site

Job Type

Full Time

Job Description

Shortlist, onboard, and certify Partners and Technicians to maintain a skilled workforce.
Ensure resource availability and manage upgrades or terminations as required.
Conduct initial training, reskilling, upskilling, and periodic refresher programs for technicians and partners.
Deliver hands-on field training through On-the-Job Trainings (OJTs).
Track key performance indicators (KPIs) and performance metrics of partners and technicians.
Take corrective actions based on performance evaluations and assessment outcomes.
Guide and support timely issue resolution within defined TAT to ensure customer satisfaction.
Conduct audits, perform inventory reconciliation, and inspect FTTx devices.
Manage walk-in customer interactions, including device repairs, swaps, CRM updates, and software upgrades.
Train and support extended service points for broader service reach.
Travel to assigned touchpoints based on operational requirements.
Handle complaint management, conduct out-calling, and coach Jio Associates as needed.

Education Required

ITI or Diploma, preferably in Electronics & Communication (ECE), Telecommunication, IT, or Computer Science (CS).

Experience Required

1.5 to 4 years of relevant experience.

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