Digital Product Manager

The Commercial and Corporate & Investment Banking Digital group manages customer-facing digital channels, experiences, and capabilities serving Commercial, Corporate & Investment Banking customers. Our mission is to deliver value to our customers and business partners by providing best-in-class digital experiences. We put our customers at the center of every decision we make by focusing on their needs, being a leader in digital solutions and keeping things simple. We bring together a unique set of experts in digital product management, design, and analytics.

The Digital Capabilities group leads product development for core shared services across access and authorization, customer communication tools, and front-end enablement. We have an exciting opportunity for a Digital Product Management Senior Manager to help enable our access and authorization strategy and roadmap. As a seasoned product manager leader, you will help establish clear business outcomes that support our customer journeys.

In this role, you will:

• Manage and develop teams of digital professionals, supporting the development and execution of digital strategy within a business line or functional area
• Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes
• Identify and recommend opportunities for programs and initiatives with impact across the business line and may have impact beyond the business line
• Determine appropriate strategy and actions of the team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility
• Collaborate with and influence all levels of professionals, including senior managers
• Interact directly with external customers
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in aligned department or business group
• Develop and guide a culture of talent development to meet business objectives and strategy
• Act as a top subject matter expert and lead a digital product management team for customer access and authorization capabilities within the digital environment
• Work with key partners to ensure close alignment on roadmap, prioritization, and sequencing of enhancements to our channel capabilities
• Enable solutions that are long-term, large-scale, broad-reaching, and deliver best-in-class access and authorization capabilities via advanced access control mechanisms, innovative authentication methods, progressive profiling, and a unified identity experience
• Coordinate highly complex activities which require in-depth knowledge of customer identity and access management, authentication, and user-level entitlements
• Be responsible for managing and continuing to build out a team of skilled product managers and product owners leading agile scrum teams at scale
• Serve as an expert advisor to leadership.

Required Qualifications:

• 6+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of leadership/management experience
• Digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Management experience

Desired Qualifications:

• Exceptional problem solving and analytical skills with proven ability to turn findings into executable plans
• Experience leading efforts that require integration of multiple technology systems, operations, or customer service processes
• Strong knowledge of CIAM principles, methodology, and technologies such as SSO, SAML, OAuth, SCIM, JWT, OIDC, MFA
• Previous experience and knowledge with related 3rd party CIAM solutions and platform
• Ability to articulate complex technical concepts or scenarios to both technical and non-technical audiences