Digital Customer Relation Executive

The Digital CRE is responsible for converting online leads into showroom visits and bookings. This role is 100% about speed, follow-up discipline, and conversions.

If you can’t call, follow up , and handle rejection without ego—this role will eat you alive.

Key Responsibilities

• Handle digital enquiries from:
• Website
• Google Ads
• Social Media
• CRM Portal
• Call new leads
• Qualify leads and fix showroom appointments
• Coordinate with Sales Consultants for visit & test drive
• Do daily follow-ups via call & WhatsApp
• Update all lead activity in CRM accurately
• Track lead status: Hot / Warm / Cold / Lost
• Ensure maximum lead-to-walk-in conversion
• Achieve monthly lead conversion targets

Eligibility Criteria

• Minimum 6 months–2 years experience in Digital CRE / Telecalling / Inside Sales
• Automobile dealership experience preferred
• Strong communication skills
• Comfortable with targets & pressure
• Basic computer & CRM knowledge

Skills Required

• Fast calling & follow-up discipline
• Clear and confident communication
• Objection handling
• Time management
• Professional phone etiquette

Salary & Incentives

• Fixed Salary + Lead Conversion Incentives
• Performance-based monthly payout
• Growth opportunity to Senior CRE / Sales Support / CRM Head

Working Hours

• As per dealership timings
• Weekly off as per policy

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person