Digital CRM Techno-Functional

Position:

Key Duties & Responsibilities

• Gather information and document business requirement document for any new requirements/change requests
• Elicit, analyze, specify and verify business requirements / features/user stories created by other business analysts
• Responsible for understanding the business needs, requirement analysis, identifying business solutions and validating the pros and cons of the solutions options
• Participate and lead requirement gathering workshops
• Identify improvement opportunities (proactive and reactive)
• Elicit and clearly document business and systems requirements
• Assess business process and system inefficiencies
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Understand and negotiate needs and expectations of multiple stakeholders
• Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
• Meet with project team regularly to review project deliverables and deadlines
• Develop and execute test plans
• Willing to work in Rotational Night Shifts

Skills Required

• 5-8 Years of experience as a Business Analyst
• Experience on CRM Domain
• ERP Experience – Oracle or AX preferred with knowledge of O2C and P2P cycles
• Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
• Data analysis – Must have proficiency with SQL, Microsoft Excel
• Strong analytical skills
• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
• Experience working on agile methodology projects with highly volatile requirements
• Ability to work independently, as well as part of a team
• Detail oriented and self-starter with strong written and interpersonal skills
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
• Strong attention to detail and excellent problem-solving skills
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and delivery teams
• Experience as a Certified Scrum Master would be an advantage

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