Dialer Engineer at Bhayandar.

Hi, 

We have an urgent opening with Epicenter Technologies for Dailer Engineer.

Location/Hours

Location: Mumbai, Bhayandar Shift: Rotational shifts

Job Responsibilities / Expectations

• Manage and optimize the dialer system including configuration, maintenance tasks, and compliance
• Handle dialer management activities to ensure optimal system performance
• Oversee campaign management for inbound and outbound operations
• Provide technical support for dialer-related issues and troubleshooting
• Generate reporting and analytics to monitor system performance and campaign effectiveness
• Ensure compliance and security standards are maintained across all dialer operations
• Configure and troubleshoot Vicidial servers
• Coordinate with cross-functional teams for system optimization and performance enhancement
• Monitor system health and proactively identify potential issues
• Implement best practices for dialer operations and call center efficiency
• Minimum Qualifications
• Bachelor's degree or Diploma (3 years) in Computer, IT Engineering, Information Systems, or a related field preferred
• Minimum of 2-4 years of experience as Dialer Administrator in a call center environment
• Strong understanding of dialer systems, call center metrics, and reporting tools
• Technical proficiency in troubleshooting and problem-solving

Desired Qualifications

• Hands-on experience with Vicidial, Aspect, or similar dialer platforms
• Knowledge of Linux and Windows Server OS
• Proficiency in MS Excel for reporting and data analysis
• Experience in technical support, compliance, and security management
• Understanding of SIP protocol and Asterisk environments
• Familiarity with telephony systems and VoIP technologies
• Experience in optimizing call center operations and performance metrics

Interested candidates can share their resume on minakshi.shettigar@epicentertechnologies.com