Dialer & Campaign Manager / Telecalling Supervisor

Role & responsibilities

We are looking for a proactive Dialer & Campaign Manager cum Telecalling Supervisor to manage outbound/inbound campaigns, monitor telecalling teams, and drive successful customer communication strategies. The ideal candidate should have hands-on experience with dialer systems, telecaller coordination, and campaign performance optimizationespecially in promotional or sales-driven environments like gold savings schemes.Key Responsibilities:

Campaign & Dialer Management

Create, schedule, and monitor outbound campaigns using auto-dialers (e.g., GoAutoDial, VICIdial, Exotel, Ozonetel, or similar).

Manage customer data lists, DND filters, retry logics, and time-zone setups.

Integrate CRM inputs and campaign tracking (lead follow-ups, scheme reminders, interest callbacks).

Generate and analyze daily/weekly campaign reports (pickup ratio, conversion, dropped calls, etc.).

Coordinate with IT or vendor for dialer technical support or IVR flow issues.

Telecalling Supervision

Manage, monitor, and guide the telecalling team on daily targets and scripts.

Assign leads, monitor call quality, and ensure adherence to SOP, compliance, and conversion standards.

Train new telecallers on tools, pitch delivery, and objection handling.

Handle escalations and customer complaints if not resolved at first level.

Conduct daily call audits, script improvements, and performance tracking.

Performance & Process Improvement

Monitor agent KPIs Calls made, talk time, conversion ratio, etc.

Coordinate with marketing team for new offer/promotion-based calling campaigns.

Support integration with backend CRM/lead tools for automatic updates.

Preferred candidate profile

Proven experience in dialer system management and telecalling supervision.

Strong understanding of campaign logic, lead management, and compliance (especially TRAI/DND rules).

Good communication skills in Tamil & English.

Proficiency in tools like:

Auto Dialers – VICIdial, GoAutoDial, Exotel, Ozonetel, etc.

CRM/Lead tools – Zoho, Leadsquared, or custom dashboards.

Excel or Google Sheets for report preparation.

Preferred Background:

BPO / Telecalling campaign in Jewellery, NBFCs, Fintech, or similar sales-focused sectors.

Understanding of gold savings schemes, EMI promotions, showroom coordination (is a plus).

Team handling experience