5 Vicidial Jobs

The ideal candidate will be responsible for developing high-quality applications and designing and implementing testable and scalable code. Expertise in Asterisk Soft switch, Asterisk-based applications, Vicidial, Freepbx, AGI programming, IVR development, Perl, PHP, Python scripting, SIP, and PRI interface is required. Additionally, a good knowledge of Windows & Linux Client Operating Systems, Speech recognition based core Engine, Python machine learning programming, communication hardware like Sangoma, Digium, Cisco routers, L3 switches, and firewall is necessary. Proficiency in databases including MySQL, MSSQL, and Oracle is expected. The candidate should have a Bachelor's degree or equivalent experience in Computer Science or a related field. Development experience with programming languages and SQL database or relational database skills are also essential. The ideal candidate should have a minimum of 2 to 5 years of experience in the relevant field.,

We are seeking an experienced Dialer Engineer with 3-5 years of expertise in VoIP & Dialer System, focusing on constructing, customizing, and enhancing dialer platforms for large-scale contact center solutions. The perfect candidate will possess profound knowledge in Vicidial, Asterisk, FreeSWITCH, OpenSIPS, and Kamailio, coupled with practical experience in integrating CPaaS and Telephony APIs. Your responsibilities will include installing, configuring, and tailoring Vicidial / GoAutoDial / other dialer systems, managing and optimizing Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services, implementing and refining Predictive Dialer, Auto Dialer, IVR, and Call Routing, integrating VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions, managing SIP Trunks, DID Management, Call Queues, Failover & High Availability, optimizing dialer performance for concurrent calls, scalability, and QoS, troubleshooting and resolving VoIP/Dialer-related issues in production environments, and ensuring security, fraud prevention, and SIP firewalling in VoIP infrastructure. The ideal candidate will possess strong proficiency in Vicidial / Asterisk / FreeSWITCH, familiarity with OpenSIPS / Kamailio (SIP Proxy & Load Balancer), knowledge in SIP, RTP, WebRTC, IVR, Call Recording, Conferencing, integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel, experience in VoIP QoS, Load Balancing, and Failover mechanisms. Additionally, experience with Call Center Analytics & Reporting, familiarity with CRM integrations for dialer systems, and exposure to Call Recording, Compliance (DNC, GDPR), and Security best practices would be advantageous. At ORI, you can expect a workplace infused with passion and happiness, an open culture with tremendous growth opportunities, fostering leadership, opportunities to work on cutting-edge technology, and the freedom to innovate with multiple technologies. If you possess a strong expertise in dialer technologies and a drive for crafting innovative contact center solutions, this role is perfect for you.,

As a skilled FreeSWITCH Developer with 2 to 5 years of experience, you will be responsible for designing, developing, and customizing FreeSWITCH-based voice and call center applications. Your expertise in Lua scripting and deep understanding of VoIP protocols will be essential for building scalable and high-performance voice applications and call flows. Additionally, your familiarity with open-source telephony platforms such as FusionPBX, VICIdial, or Asterisk will be a strong advantage. Your key responsibilities will include writing and maintaining Lua scripts for call routing, IVRs, conferencing, and voicemail, as well as implementing and supporting complex call flows, voice menus, and call queuing systems. You will be required to integrate with external systems using REST APIs, WebSockets, or sockets, optimize system performance, troubleshoot VoIP issues, and provide Tier 2/3 technical support. Furthermore, you will configure and manage FreeSWITCH modules, dial plans, and profiles, and collaborate closely with DevOps and QA teams to deploy and test solutions. To excel in this role, you must possess a minimum of 2 years of hands-on development experience with FreeSWITCH and demonstrate strong proficiency in Lua scripting for telephony use cases. A good understanding of SIP, RTP, WebRTC, and other VoIP standards is crucial, along with experience customizing call center platforms like FusionPBX or VICIdial. Familiarity with Linux administration, REST APIs, MySQL/PostgreSQL, and debugging call flows using SIP traces and logs will be beneficial. Preferred qualifications include experience in multi-tenant or high-availability VoIP architecture, familiarity with WebRTC and browser-based calling features, knowledge of containerization, CI/CD pipelines, and Git, as well as prior involvement in building custom call center dashboards or real-time monitoring tools. In addition to technical skills, you are expected to possess strong problem-solving and debugging abilities, work effectively both independently and within a team, communicate clearly, and document your work meticulously. Comfort with Agile/Scrum environments is desirable for this full-time position. This position offers benefits such as provided food and paid sick time, with a Monday to Friday schedule.,

Role & responsibilities We are looking for a proactive Dialer & Campaign Manager cum Telecalling Supervisor to manage outbound/inbound campaigns, monitor telecalling teams, and drive successful customer communication strategies. The ideal candidate should have hands-on experience with dialer systems, telecaller coordination, and campaign performance optimizationespecially in promotional or sales-driven environments like gold savings schemes.Key Responsibilities: Campaign & Dialer Management Create, schedule, and monitor outbound campaigns using auto-dialers (e.g., GoAutoDial, VICIdial, Exotel, Ozonetel, or similar). Manage customer data lists, DND filters, retry logics, and time-zone setups. Integrate CRM inputs and campaign tracking (lead follow-ups, scheme reminders, interest callbacks). Generate and analyze daily/weekly campaign reports (pickup ratio, conversion, dropped calls, etc.). Coordinate with IT or vendor for dialer technical support or IVR flow issues. Telecalling Supervision Manage, monitor, and guide the telecalling team on daily targets and scripts. Assign leads, monitor call quality, and ensure adherence to SOP, compliance, and conversion standards. Train new telecallers on tools, pitch delivery, and objection handling. Handle escalations and customer complaints if not resolved at first level. Conduct daily call audits, script improvements, and performance tracking. Performance & Process Improvement Monitor agent KPIs Calls made, talk time, conversion ratio, etc. Coordinate with marketing team for new offer/promotion-based calling campaigns. Support integration with backend CRM/lead tools for automatic updates. Preferred candidate profile Proven experience in dialer system management and telecalling supervision. Strong understanding of campaign logic, lead management, and compliance (especially TRAI/DND rules). Good communication skills in Tamil & English. Proficiency in tools like: Auto Dialers – VICIdial, GoAutoDial, Exotel, Ozonetel, etc. CRM/Lead tools – Zoho, Leadsquared, or custom dashboards. Excel or Google Sheets for report preparation. Preferred Background: BPO / Telecalling campaign in Jewellery, NBFCs, Fintech, or similar sales-focused sectors. Understanding of gold savings schemes, EMI promotions, showroom coordination (is a plus). Team handling experience

As a Presales Executive focusing on VoIP, Dialer, and Asterisk technology, your primary responsibilities will include: - Developing a solid understanding of core VoIP concepts, SIP protocols, and Asterisk-based dialers such as VICIdial and Dialshree. - Collaborating with senior team members to craft technical proposals, solution documentation, and engaging presentations. - Assisting in solution walkthroughs and product demonstrations to showcase the capabilities of the offerings. - Working closely with internal teams to gather technical requirements and deliver comprehensive pre-sales support. - Building and maintaining a knowledge base of common client inquiries and effective solutions. - Utilizing CRM systems or internal tools to document and monitor activities accurately. - Conducting various product demonstrations, proof of concepts, testing, and training sessions for clients. To excel in this role, you should possess the following skills: - A foundational grasp of VoIP concepts including SIP, RTP, and IP Telephony. - Strong communication and presentation abilities to effectively articulate technical information. - A keen interest in open-source telephony platforms like Asterisk and FreePBX. - The capability to comprehend client needs and align them with relevant technical features. - Knowledge of networking fundamentals such as IP protocols and basic firewall concepts would be advantageous. - Familiarity with productivity tools like Microsoft Office and Google Suite will be beneficial in your day-to-day tasks.,