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Mahindra & Mahindra Ltd
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DGM-Incidentology

DGM-Incidentology

Mahindra & Mahindra Ltd

8 - 10 years

0 Lacs

nashik maharashtra

Posted:5 days ago| Platform: SimplyHired logo

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Skills Required

analysis skills bachelor's degree communication skills

Work Mode

On-site

Job Description

Responsibilities & Key Deliverables

Lead a team based out of different plants.
ZH / RCCM interaction
Dealer Sr Management interaction
RO support on escalated concerns
Techno legal assistance to Ro
Support to Tekline on escalated concerns
Inputs to Spares Strategy group
Critical JI participation & Resolution
Coordination with OEM for support to escalation issues / Mega Campaign participation.
Interaction with PVT / PET/ PDT
Interaction with Platform teams / COE /Manufacturing plant
Highlighting identified concerns for Field Interventions
Platform syndicate participation
Ensuring New launch readiness parameters
Analytical representation of critical trends
Participation in Jury trials
Inputs to inter departmental teams for enhancement of systems
Field support for New product launch during initial phase
Identification of content for field training.

Preferred Industries

Automotive Industry

Education Qualification

BE(Mechanical/Automobile) / B.Tech

General Experience

Good product knowledge on vehicle systems

Good analytical skills

Expertise in analytical tools like working on big data

Good interpersonal skills including written and verbal communication skills.

Experience in handling field customer care operations

Driving skills

Passionate about Automobiles

Critical Experience

8-10 years

Job Segment: Field Service, Automotive, Manufacturing

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