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Developer Support Engineer

Developer Support Engineer

Okta

5 - 10 years

4 - 8 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

technical support saml software development presentation skills oidc fed payments hibernate global payplus sql spring java ldap ws oauth swift jira gpp business analysis trade settlements javascript angular http agile azure active directory aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

This Role will be for Australian Shift and you are required to work on either saturday or sunday.

Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion

Operational management of Support tickets

Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction

Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.

Exceed customer expectations on response quality, timeliness of responses and overall customer experience.

Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.

Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations

Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices

Collaborate with other departments in the company to achieve customer satisfaction

Contribute to and maintain repository of product area specific knowledge and promote a culture of team knowledge sharing and collaboration within Support.

Requirements

5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects

Strong analytical and problem-solving skills

Self-starter " able to come up to speed on complex, difficult concepts with minimal assistance

Ability to quickly context-switch between multiple complex work streams

Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues

Customer-obsessed attitude " a customer advocate, always going the extra mile

Team player with solid communication and presentation skills

Proactivity " identify opportunities and take preemptive action against potential problems

Continuous growth " permanently look for areas of improvement, make plans on how to improve them, and execute those plans

Technical Domain Focus

Knowledge of software development fundamentals and common architectures

Knowledge of HTTP, encryption, basic security concepts

Understanding of authentication and authorization concepts

Knowledge of one or more auth protocols/specificationsOauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.

Proficient in at least one programming language; ideally JavaScript.

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Developer Support Engineer